IT Support Engineer

We Are Redefining How People Approach Their Health

ZOE is the science and nutrition company leading a movement to transform the health of millions.

We exist because the food we eat is making us sick. Most of what we are taught about food is wrong.

ZOE runs the world’s largest nutrition science study to find scientifically proven solutions.

Our randomized controlled trial of ZOE proves that if you eat the right food for your body, you can feel healthier in weeks and be on track for more healthy years.

ZOE can change the way you eat, feel, and live. We host world-leading scientists on our podcast and bring proven science to your plate with Daily30+, our 30+ plant supplement.

Over 100,000 people rely on ZOE Membership, our personalized nutrition program, to make smarter food choices. ZOE Membership turns complex science into clear step-by-step actions, helping you improve your health with every meal.

ZOE means life — and you can change your life with food.

Visit our career page and become a ZOEntist 🚀

About the team

The IT team at ZOE is the backbone of our operations and empowers ZOEntists worldwide to excel in a secure, efficient and enjoyable environment. We manage a diverse SaaS portfolio, provide robust technical support, maintain cybersecurity posture, and oversee hardware procurement across 20 countries—these are just the things that fit neatly into categories! We are a lean, innovative team that takes pride in solving complex challenges, driving automation, and maintaining the high standards that keep ZOE running smoothly.

About the role

As an IT Engineer, you will have contact with every aspect of IT at ZOE. This “full-stack” role involves operating simultaneously across the support and engineering domains. It requires a potent mix of technical aptitude and communication skills and the ability to be detail-oriented and exploratory, depending on the context.

Reporting to the Head of IT, this role offers the opportunity to get hands-on with many of the challenges directly relevant to modern-day IT within remote working, cloud-based environments. Given the team's small size, you will have genuine scope to develop your skills and experience in areas that may otherwise be inaccessible in larger IT organisations. 

This role is most suitable for early-to-mid-career professionals with prior experience providing technical support, ideally in an environment remote from users. We are looking for someone who will continue to derive value from working in a technical support capacity but is eager to undertake more technical project work in a semi-autonomous environment. 

We estimate the role’s time to be a 60% to 40% split between tech support and engineering work. This can grow or shrink in either direction depending on ZOE’s trajectory and the impact of future automation.

You will...

• Resolve incoming technical support requests across numerous hardware, software, network and access management categories.

• Take ownership of business-as-usual activities such as onboarding, offboarding and procurement.

• Perform identity and access management (IAM) and configuration management of a SaaS portfolio containing over 100 applications.

• Actively participate in researching and evaluating new additions to our IT application stack, including working directly with vendors on POCs and implementations.

• Reduce time spent on repetitive tasks by pursuing and implementing new automation and integrations.

• Collaborate cross-functionally to implement improvements across the organisation.

• Be an adept communicator who can clearly explain and document technical concepts in written and video form.

• Cultivate a keen sense of when to collaborate or escalate and when to spend time solving problems yourself.

• Be a detail-oriented, organised thinker who values maximising the time you spend doing the right thing at the right time.

Your skills...

• Your skills…Strong foundational knowledge of hardware, networking, and OS troubleshooting.

• Familiarity with MacOS and MDM systems such as Jamf, Kanji or Hexnode.

• Understanding of and familiarity with ITSM systems and ITIL concepts.

• Experience managing identity and access through IdPs such as Okta.

• Familiarity with SSO and provisioning protocols such as SAML and SCIM.

• Experience with Google Workspace.

A bonus if...

• Knowledge of Apple Business Manager and DEP.

• Experience with Google Cloud Platform.

• Proficiency with scripting and command line tools.

• Knowledge of information security principles and privacy regulations such as GDPR.

• Familiarity with SaaS management platforms such as Trelica, Torii or Bettercloud.

🌟 Why Join ZOE? 🌟

At ZOE, we believe our team is the heart of everything we do. That’s why we’ve created a benefits package that reflects our mission, values, and commitment to well-being, growth, and connection. Wherever you are in your journey, ZOE has got you covered with perks that support you personally and professionally. Ready to thrive with us? 💛

💵 Compensation Philosophy

At ZOE, we’re dedicated to offering a fair, competitive, and equitable compensation package that aligns with regional labor market standards. Here’s what we offer:

- Base Pay: Competitive and reflective of your role and contributions.

- Stock Options: Be part of our shared success as we grow together!

Our philosophy goes beyond pay-checks. We’re building an environment where success is shared collectively, and our compensation package supports your well-being, recognises your individual impact, and empowers your growth. 🌟

💛 Health & Well-being Benefits

🤧 Enhanced Sick Pay from Day 1.

🫶 Wellness Budget to invest in you—whether it’s a gym membership, mindfulness app, or fitness tracker.

🏥 Comprehensive Private Medical Insurance (PMI) for team members with options to add dependents.

👩‍🔬 Your ZOE Kit to discover your unique biology with a FREE ZOE Test Kit!

🚑 Virtual Healthcare: Access 24/7 GPs, mental health support, nutrition consultations, and more via our SmartHealth app.

🤗 Mental Health Support: Confidential counseling, therapy sessions, and Slack-integrated mental health tools like Spill.

🧘 Yoga Sessions: Stretch it out with optional weekly yoga classes—find your zen.

❤️ Life Insurance: Protection for your loved ones with coverage of 4x your salary (upgradable to 8x).

💙 Critical Illness Cover: Discounted plans offering lump-sum payouts for serious health conditions.

☀️ Life Event Benefits

🌴 Generous Paid Annual Leave to recharge and unwind.

🎉 1 Life Event Day to celebrate your birthday or other personal milestones with an extra day off!

💆 2 company-wide reset Days each year to switch off from work.

👶 Parental Leave: Primary caregivers enjoy 16 weeks of enhanced leave; secondary caregivers receive 8 weeks.

🚗 Electric Car Scheme: Save on leasing an eco-friendly vehicle through LoveElectric.

🏡 Workspace Support: For eligible roles with remote or hybrid arrangements, receive a budget to set up your home office, along with monthly reimbursements.

🌱 Growth & Development

💻 Professional Development Budget to spend on courses, books, or resources that spark your growth.

🗣️ Career Coaching to guide your career path.

📚 Learn and Thrive tools and resources to level up your skills, from workshops to self-paced learning.

🫂 Community & Connection

♾️ Work Arrangements That Fit the Role: Whether fully remote, hybrid, or on-site, our approach to flexibility is designed to suit the needs of each role and team

👥 Social Budget to spend on team bonding—whether it’s virtual or in-person!

🤝 Volunteering Day to give back to your community.

🎥 Cinema Society: Discounts on movie tickets to enjoy your favourite films anytime.

🌈 Equal Opportunities at ZOE

We’re on a mission to create a diverse and inclusive team where everyone can bring their authentic self to work. 💛

Supportive Interviews: If you need accommodations during the interview process, let us know. We’ll ensure you’re supported every step of the way.

At ZOE, we believe that fostering a respectful, inclusive environment is key to our success and positively impacting the tech industry. Together, let’s thrive and grow. 🌍✨

🚀 Join Our Mission

At ZOE, we’re on a mission to improve the health of millions—and it starts with our people. Ready to unlock your potential and make an impact? 🌟

👉 Apply for this role and join us!

The experience, skills, and attributes listed above reflect what we believe will contribute to success in this role. If you're passionate about ZOE and the opportunity, but don't meet 100% of the criteria, we still encourage you to apply. We are committed to supporting growth and are happy to offer upskilling opportunities where possible.

Compensation Philosophy

At ZOE, we are committed to offering competitive and equitable compensation that reflects the value of each role and aligns with regional labor market standards. Our approach to compensation goes beyond just base salary — we offer a comprehensive package that includes base pay and stock options, ensuring that every team member is rewarded for their contributions to the company’s growth and success.

We believe that building a thriving team requires not only providing fair and competitive compensation but also fostering an environment where success is shared collectively. Our total compensation package is designed to support the well-being of our employees, recognise their individual contributions, and empower them to grow alongside ZOE.

Benefits & Perks

At ZOE we understand the significant role our benefits play in motivating, inspiring and safeguarding our employees' well-being. Our benefits strategy is thoughtfully designed to echo our mission and values, recognising the diverse needs arising from different life stages of our ZOEntists.

Our approach to benefits takes an inclusive and flexible view of both personal and professional growth. From competitive health insurance and wellness packages to inclusive parental policies, building connection, and tailored professional development programs, we've got you covered.

At ZOE, we continue to build a benefits package that invests in our team members’ long-term personal and professional growth and wellbeing, adding to this list as it evolves.

Equal opportunities

 We are committed to fostering a diverse and inclusive team where every individual can bring their authentic self to work. We believe that this is key to our success and are dedicated to positively impacting the tech industry. As part of our commitment to equal opportunities, we encourage candidates from underrepresented backgrounds to apply. We ensure a respectful and inclusive environment for all and do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. If you require any accommodations during the interview process, please feel free to inform us, and we will make every effort to support your needs.