Technical Account Manager

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We're looking for an experienced Technical Account Manager to join our Technical Account Management team. Reporting to the Senior Manager you'll be responsible for:

• Provide technical insight and leading practices for implementing and operationalizationing Zscaler solutions to solve complex customer problems. This expertise will be applied to solve high impact problems for customers.

• Product Expertise & Strategy – Provide customers with technical guidance for new solution capabilities, migrations, integrations, and expansions. Work directly with customers to develop customized technical strategies to meet their desired business outcomes.

• Consumption and Delivery Execution – Create adoption plans and influence the acceleration of production level consumption across solutionareas.

• Risk Management – Identify technical risks to the customer’s adoption strategy and assist in the development of risk mitigation plans.

• Customer Experience – Provide technical expertise during customer escalations and assist in coordinating resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled.

• Customer Enablement – Provide informal/tailored technical and Zscaler product workshops (where possible) to customers to further drive both adoption and integration of Zscaler solutions.

• Knowledge Builder – Participate in the creation, updating, and sharing of intellectual capital (training, knowledge base articles, best practice guides, playbooks, runbooks, etc.) to help make the Customer Success team better, stronger, and faster.

What We’re Looking for (Minimum Qualifications) 

• 3+ years experience in a customer-facing role, such as Technical Account Management, Professional Services, Solutions Engineering, or Advanced Technical Support.

• 2+ years of fundamental knowledge of two or more of the following

• Detailed working knowledge of Security & Networking infrastructure, such as Firewalls, Proxies, Web Security Gateways, VPNs, SSL Inspection, etc.

• Strong ability to effectively communicate complex technical concepts to customer stakeholders, including IT administrators, compliance officers, and executive leadership.

• Strong technical acumen with the ability to align the customer’s business challenges to the Zscaler portfolio in order to meet the customer’s desired business outcomes.

• Ability to analyze customer data to gain key insights and develop an adoption strategy/risk mitigation plan tailored to the specific customer.

What Will Make You Stand Out (Preferred Qualifications)

• Ability to interpret security reports to provide actionable intelligence & security posture improvements to customers.

• Ability to provide leadership (internal and customer facing) executive summaries and proven record of establishing rapport with all levels within the customers organization including C-suites.

• Good working knowledge of cloud platforms such as AWS, Azure, GCP.

#LI-FO1

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.