Operations and Product Executive

The role

We are looking to hire an Operations & Product Executive to join our operations team. You will be at the heart of Abundance, supporting everything that goes into running an innovative, FinTech, local investment platform. The role would be to start as soon as possible.

Your job will cover a wide number of areas including platform administration, customer support, product development, compliance and business operations. If you’re looking for a new role in an exciting and growing area of financial services, working with a small and passionate team, we’d love to hear from you.

About Abundance

Abundance gives ordinary people the opportunity for their money to make a difference – for the planet and for their pocket. We let investors make investments that tackle the climate emergency and help build more resilient communities, by backing the councils who are trying to make a real difference.

Abundance launched in 2012 and our customers have invested £160 million through our platform to help achieve their financial goals without compromising on their values.

Our company growth is taking us into new and exciting areas. Our current focus is on developing our council investments into a mainstream UK investing product, working with more of the UK’s councils to deliver £100 millions of investment into local areas.

Abundance is committed to the principle of equal employment opportunity for all people, and to providing a relaxed and flexible working environment free from discrimination.

Who you’ll be working with

Abundance is built on the beliefs, curiosity and versatility of its people. We are a small team, respectful of ideas and diversity, and committed to mentoring and growing people from within.

We are bold and creative in approach, but pragmatic in delivery. Above all, we stand behind Abundance’s mission to make money a force for the greater good, by taking on issues such as climate change, affordable housing and financial inequality.

You will principally be working within Operations, but you will be at the centre of everything Abundance does. As a small team you will be exposed to all areas of the business and be expected to input and contribute across a range of different roles.

We are a fully remote company and you will typically be working from home, with the option to work in shared workspaces close to home or meet up with team members. We are open to applicants anywhere in the UK, however some of your close colleagues live and work in London and in Gloucestershire - we have a small preference for applicants with easy access to any of London, Bristol or Stroud as it would give us more of an opportunity to meet up in person.

About you

- A graduate with at least a 2:1 degree from a top university

- Passionate about savings and investments and how your money can deliver local impact

- 1 to 2 years of work experience would be a positive, but not essential

- Have opinions and ask questions, but are still great at listening and learning

- Curious about how things work and how they can be better and more efficient

- You like to solve problems and are good at getting others to support your ideas

- Able to handle changing priorities and varied responsibilities

- Confident and self-motivated, able to work in a dynamic and multi-tasking workplace

- Comfortable talking to customers and keen to help out

- Ability to work remotely, with a comfortable and quiet home-working environment.

Your experience

There is no specific experience required for this role, however some work experience in any role would be valuable. It is not a technical role, but there are also specific areas of interest or skills that while not required, would make you more suited to certain parts of the role. These include experience with:

- Product development, particularly in technology and app development

- Working with automation tools such as Zapier, Make or n8n, or integrating services directly through APIs.

- Familiarity with work tools such as Notion, Airtable or other similar services.

- Working with data, using languages such as SQL, and using data visualisation tools such as Looker Studio

Your role

Your day to day

- Administration of our investment platform, such as processing daily transactions and ISA transfers or reviewing new customer applications (10% of your day)

- Talking to customers (phone, email and chat), helping resolve their queries (10% of your day)

- Supporting the wider team on new features, data analysis, product development and finding better ways of working (80% of your day).

Your chance to shine

- Build and optimise processes to support the company’s growth and expansion into new areas and products.

- Find ways to make our processes quicker, more efficient, and better for our customers. It might be automating an existing process, or looking at how we can use AI to improve our customer support.

- Work closely with other teams to deliver new investments, new products and platform features

- As we grow, look for opportunities to add value to Abundance, filling gaps that need filling or improving areas of the business that need a refresh.

Benefits

- An opportunity to contribute to and gain experience in a leading ethical finance company

- At Abundance we want to grow our team from within, we will therefore invest in your future with the hope that you will grow and develop with the business

- A starting salary of between £30k-£35k, depending on location and experience

- A benefits package, to be discussed

How to apply

Please complete the application form below to apply for this role. We keep it simple: real conversations with the founding team, practical exercises if useful, and clarity about what we expect from each other. No hoops for the sake of it.

We will be in touch with the next steps if you are successfully through to the next stage of the application process.