Customer Growth Manager — Lead Client Growth & Delivery ExecutionGrow Baby GrowFull Time$2k - $2.5k per month
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Customer Growth Manager — Lead Client Growth & Delivery Execution

Grow Baby Grow (GBG) is a boutique marketing agency that builds backend systems that help local service businesses grow. We set up and manage CRM workflows, automations, lead generation, conversion and customer retention systems. We work primarily with home service companies and local business.

We are hiring a Customer Growth Manager to keep client growth predictable and operations organized. This role blends client management, project coordination, marketing systems, and data accountability. If you can create clarity, keep multiple teams moving, and prevent problems before they appear, you will do well here.

What You Will Do

  • Lead weekly and monthly client communication

  • Keep campaigns on track and launching on time

  • Coordinate Creative, Ops, Funnel, and Ads teams

  • Maintain Asana accuracy, documentation, SOPs, and client wikis

  • Build dashboards and deliver clear insights

  • Monitor conversion, retention, and recurring revenue

  • Manage the upsell and onboarding process

  • Identify risks early and resolve issues before they escalate

What You Will Own

  • Account delivery and client communication

  • Cross functional coordination and deadlines

  • System and workflow organization

  • Reporting, insights, and performance tracking

  • Campaign readiness and QA

  • Upsell execution

How Your Performance Is Measured

  • Conversion and retention improvement

  • On time launch rate

  • QA and error rate

  • Client communication consistency

  • Upsell execution and follow through

  • Team accountability and responsiveness

  • Dashboard and documentation completeness

You Will Be a Strong Fit If You

• Work well in structured systems
• Communicate clearly with clients and internal teams
• Are organized, detail-oriented, and proactive
• Can manage multiple clients and deadlines at once
• Understand marketing workflows, CRMs, and automation tools
• Think in terms of processes and improvements
• Enjoy creating order and predictability

Not a Fit If You

• Prefer creative work instead of operations
• Avoid data, metrics, or reporting
• Struggle with deadlines or follow through
• Need constant oversight
• Do not want to lead client communication

Details

Location: Remote
Schedule: Full time
Salary: $2000 base. Total earnings can reach $3000 with performance bonuses and commissions tied to upsells.
Tools: GoHighLevel, Zapier, Asana, Slack, GA4, Meta Ads, Google Ads, PowerBI

Frequently Asked Questions

When would you like the new hire to start?
As soon as possible.
What’s the hiring process after the application is filled out? E.G. interviews with team members and a test project?
The hiring process includes: 1) Application review 2) Short video screening interview 3) Operations and communication interview 4) Practical test task 5) Final call and offer
What does a CGM actually do day to day?
You manage client communication, coordinate internal teams, oversee campaign deadlines, review dashboards, update documentation, check QA, and keep accounts moving. You remove bottlenecks and create predictability across multiple clients.
Is there a trial or test period? About how long?
Yes. There is a 2 to 4 week trial period focused on communication, organization, and execution. We evaluate responsiveness, clarity, and ability to manage accounts and tasks reliably.
Are there set hours I need to be working during the day?
You will work mostly in US business hours. The role is flexible, but you must be available for client calls, team coordination, and daily communication during core overlap hours. This is a full time role.

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