Technical Account Manager I
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As a Technical Account Manager I (TAM) at Affirm, you will work closely supporting our Staff and Senior TAMs who are responsible for the technical success of our largest key merchants post-sale. Well executed partnerships can bring tremendous value to Affirm and enable entire new markets for the company. You will represent Affirm’s engineering team and technologies to our largest strategic merchant partnerships, while also helping to drive and execute our technical and business strategy. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations.
What You'll Do
You will be responsible for building the trust of your technical counterparts, both internally and externally, while also fostering long term relationships with our key merchants, such as Amazon, Samsung, and Walmart.
Project Manage and provide world class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans.
Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption
Provide support in maintaining the overall technical health of key merchants’ integrations, including escalation and incident management
Develop and maintain a full understanding of the technical integration between Affirm and our key merchants, including bespoke builds such as Amazon and Apple
Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues
Troubleshoot the root cause of issues and proposed solutions, engaging your cross-functional partners as needed
What We Look For
2+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
Ability to read code in at least one major programming language
Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule
Passion and drive to change consumer banking for the better
Nice to have: Experience implementing or customizing in-store point of sale systems, e-commerce platforms, payment gateways
Location - Remote Canada
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We have a simple and transparent remote-first grade-based compensation structure. Offer amounts within the range are based on a number of factors including but not limited to job-related skills, experience, and relevant education or training. Across the broader organization, certain roles are eligible for equity awards upon hire, promotion, tenure milestones and for performance.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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