A long-term leadership role for a grounded, systems-minded operator who can build, launch, and steward a world-class academic student experience at accredited level (higher education, postgraduate, master’s degree level).

Role Overview

Institute for Coaching Mastery by Alyssa Nobriga International is entering a new phase of growth as we expand our academic program portfolio and go through the postgraduate education accreditation process.

The Program Manager will partner closely with Alyssa, senior leadership, curriculum partners, faculty, coaches, student support, and operations department to turn a postgraduate coach certification program vision into a seamless, scalable student experience.

The first few months of this role will be focused on the development and operational launch of the master’s pathway program, including curriculum coordination, student journey design, faculty workflows, delivery systems, accreditation-related coordination, and ongoing program management.

As the company grows, this role may expand into broader program ownership across other programs of the institution.

Core Responsibilities

Program Development & Launch

Translate program vision into clear timelines, workflows, launch plans, and operating systems
Support curriculum planning, student journey mapping, faculty coordination, and accreditation-related project management
Ensure promised program elements, resources, calendars, and student-facing materials are documented and delivered

Program Delivery & Operations

Own the ongoing coordination and delivery of assigned academic programs
Oversee calendars, live-session logistics, LMS updates, student databases, certification processes, SOPs, and delivery workflows
Monitor program health and proactively flag risks, bottlenecks, gaps, and decisions needed from leadership

Student Experience & Retention

Manage student support and mentoring/coaching teams to improve clarity, engagement, completion, satisfaction, retention, and re-enrollment
Manage escalated student experience matters with calm, care, and brand-aligned communication
Track feedback, recurring student issues, and opportunities to strengthen the journey

Team Leadership & Cross-Functional Coordination

Keep leadership, curriculum, faculty, coaching, support, marketing, and operations aligned
Lead meetings, document decisions, follow up on action items, and maintain clear ownership across projects
Support team rhythms, accountability, hiring, onboarding, training, and performance development where relevant

Systems & Continuous Improvement

Build scalable systems for program delivery, communication, documentation, tracking, and reporting
Reduce reactive execution by creating clean SOPs, repeatable workflows, and proactive visibility
Implement meaningful improvements that strengthen delivery without compromising quality

Success Profile

AI first operator + experienced program leader with 3+ years of relevant industry experience (online education, coaching certification, academic programs). Highly organized, detail-oriented, and calm under pressure
Strong communicator with excellent follow-through
Able to own outcomes, not tasks
Comfortable working with visionary founder, academic partners, accrediting bodies, faculty, coaches, and admin support professionals in a fully remote setting
Experienced in program management, education operations, online learning, certification programs, higher education, or student experience
Interested in a long-term role with room to grow

KPI Framework

Program Delivery & Launch

95%+ of major milestones, deliverables, and launch activities completed within 6 months after onboarding
100% of essential program materials, calendars, and student-facing resources finalized within 6 months after onboarding
LMS, databases, SOPs, and core operating documents maintained accurately and updated on time

Student Success & Experience

Student satisfaction: 95%+ positive feedback
Completion rate: 93%+
Withdrawal rate: below 7% of enrollments
Re-enrollment: min 5% increase year over year
Escalated student issues resolved within 48 hours

Team Leadership & Operations

100% of monthly 1:1s and quarterly reviews completed and documented for direct reports
85%+ of team tasks completed independently and on time
Customer support initial response time maintained under 24 hours during active programming cycles
Clear communication cadence maintained across teams, with visible ownership and follow-through

Systems, Reporting & Improvement

1–2 meaningful process or systems automations with AI implemented per quarter
Monthly KPI and program-health reporting delivered clearly and proactively
Program operations managed within approved budget parameters
Key workflows and SOPs documented, maintained, and continuously refined

Role Details

Pacific Zone Hours (9 am - 5 pm, Mon-Fri)
Remote (work from anywhere)
1099 Contract
Long-term
Reports to Executive Director
Initial focus: Master’s pathway program development and launch

Alyssa Nobriga asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Alyssa Nobriga directly.

Program Manager — Academic Programs & Master’s Pathway