Head of Business Operations

About Beam

At Beam, we’re on a mission to shift $10B from brands to nonprofits by creating what loyalty would look like if it were designed for today’s customers. Last year, we grew revenue by 4.6x while also funding the prevention of >2B lbs of CO2 emissions, 7M meals for families experiencing food insecurity, 5K hrs of free therapy, and much more. 

Across our network of 250+ mission-driven brands like Tarte Cosmetics, Roots Canada, and Parade, we let you make ~1% of every purchase go to a high-impact nonprofit you choose from a curated set reflecting what the brand stands for–at no extra cost. 

As customers see how their dollars are going towards goals, like funding the removal of 10K lbs of plastic from the ocean, Beam builds emotional buy-in. We lift average order value by 15% and convert 30% more customers to make a second purchase within 90 days–far outperforming traditional loyalty, especially with millennials and Gen Z. 

Our work to help people turn their spending power into tangible impact every day has been recognized by Forbes 30 Under 30 for Social Impact, SXSW, Cannes Lions, and more. 

About the role: 

Are you looking for a highly motivated team working together to build a category defining product driving massive social impact The Head of Business Operations will play a pivotal role in driving operational excellence and facilitating special projects/strategic initiatives within the organization. This position is both strategic and hands-on, requiring a versatile leader who can balance high-level thinking with a keen attention to detail. A successful leader in this role will work closely with the executive team and cross-functional leaders to optimize processes, foster collaboration, and contribute to the overall growth and success of the company.

As with any fast-growing, early-stage team, responsibilities are likely to evolve. The Head of Business Operations can expect to work directly with Beam's co-founders (the CEO & the CTO), and cross-functionally across CS, Sales, Product, Integration and Engineering teams.

-Develop and implement efficient and scalable operational processes across various business functions.

-Identify and address operational bottlenecks to enhance productivity and streamline workflows.

-Lead and collaborate with cross-functional teams to ensure alignment with business goals.

-Work closely with the executive team to contribute to the development and execution of the company's strategic initiatives.

-Conduct thorough analyses of market trends, competitors, and internal performance to inform strategic decision-making.

-Collaborate with the finance team to monitor and manage budgetary considerations, invoicing, revenue operations & forecasting.

About you

This is a client-facing role for someone who wants to join a company on a path to major scale while creating tremendous social good. The ideal candidate is analytical, tenacious, energetic, driven by impact, and loves a challenge. They excel at written and in-person story-telling, extracting insights from data, and team-building.

Requirements include:

·       6-12 years of experience in Business Operations / Strategic Finance at a high-growth SaaS company, including at least 2 years of managerial experience

·       Having joined a SaaS org at an early stage (Seed, Series A, Series B) and having scaled within it over 2+ years

·       Having previously owned a revenue-related KPI and having had experience communicating ROI

·       Biz Ops experience at an ecomm enablement/subscription based usage model tech company