Customer/Operations Support

Customer/Operations Support.

Your first interview with be a ~10 minute Spanish fluency interview with a member of our operations team

Role Description:

As the newest member BerryClean, you will be in charge of general/diverse administration tasks.

At BerryClean, we embrace diversity and welcome candidates from all backgrounds. We value creativity, passion, and a shared dedication to our company's goals. We understand that not every applicant will meet every listed qualification, and we encourage individuals with unique experiences to apply. We are committed to building a diverse team that fosters innovation and reflects our values.If you’re energized by our mission and share our commitment to excellence, we encourage you to apply, even if your background doesn't perfectly align with every expectation listed above.

If you’d like to join our team please apply below and include this statement at the beginning of your application. You can write this in the first question “When are you available to start?” Please write the following statement:
“My favorite book is ___________” (fill out what is your favorite book of course!).

If you do not do this, we will not consider your application

Location: Remote (Work from Home)

Position Type: Full-Time

BerryClean is dedicated to providing top-notch cleaning services to our clients. We pride ourselves on our commitment to exceptional customer service and seamless operations. We are looking for a motivated and detail-oriented individual to join our team as a Customer and Operations Support Specialist.

Key Responsibilities:

• Customer Support:

  • Respond promptly to customer inquiries via email, phone, and chat.

  • Address customer concerns, questions, and service requests professionally and efficiently.

  • Handle service cancellations and rescheduling requests, adhering to our company policies.

  • Provide information about our services, promotions, and pricing to potential new clients.

• Operations Support:

  • Assist with scheduling and dispatching cleaning teams to client locations.

  • Coordinate with the operations team to ensure timely completion of jobs and address any issues that arise.

  • Update and maintain customer records and job details in our scheduling system.

  • Monitor job progress and communicate any changes or delays to the clients.

  • Work with the management team to optimize operational workflows and improve customer satisfaction.

Qualifications:

• Bilingual in Spanish and English (both written and spoken) is preferred.

• Proven experience in customer service or operations support, preferably in the service industry.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently in a remote environment and manage multiple tasks simultaneously.

• Proficient with computers and common software applications (e.g., CRM systems, scheduling tools, and Microsoft Office Suite).

Preferred Skills:

• Previous experience working in a remote or virtual support role.

• Knowledge of the cleaning industry is a bonus but not required.

What We Offer:

• Competitive salary based on experience.

• Opportunities for growth and career advancement within the company.

• Supportive team environment with ongoing training and development.

How to Apply:

If you're passionate about customer service and operations support and thrive in a remote working environment, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you’re a great fit for this role.

BerryClean's mission is to provide meaningful work and opportunity for anyone with the right attitude and the willingness to work hard. We truly believe that happy employees lead to happy customers and that our employees are our greatest strength.

Read more here! berryclean.com/mission

Check our our team here: https://www.berryclean.com/team