Technical Implementation Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

The Technical Implementation Manager will be a project manager serving as the lead on deployment projects for BetterUp’s customer launches. This person will directly contribute to BetterUp’s mission by ensuring these deployments launch with velocity and quickly reach a critical mass of user activations. Success in this role involves not only implementation and integration of successful projects but delighting customers with a seamless experience where their programs are organized in a way that leads to their desired business outcomes. We need a critical thinker that can identify opportunities to improve the program and implement solutions to said opportunities. Beyond the classic project manager skills of collaboration and organization, the ability to influence customers to take action and to hold them accountable to those actions will be a key skill to succeed in this role. This role will report to the Manager of Deployment Management within our broader Network Operations Team.

What you’ll do:

• Serve as project lead for internal and external launches by: 

  • Manage multiple project plans

  • Provide progress updates and other necessary documentation, tools, and resources to internal and external stakeholders

  • Prioritize and manage conflicts of schedules, resources, and friction points with current and future tooling and product experiences

  • Guide stakeholders to success by consulting on best practices and making recommendations specific to their context

  • Ensure customers launch with momentum to accelerate adoption and impact

  • Identify, document, strategize, and escalate project risks

• Be a functional product expert of the BetterUp platform and product offerings

• Identify opportunities to improve and scale deployment / implementation operations

• Collaborate with both external customer stakeholders as well as internal cross-functional teams

If you have some or all of the following, please apply:

• Ability to stay organized when multitasking across several internal and external projects simultaneously

• Ability to prioritize and balance operational and client-facing tasks to ensure successful execution

• Manage customer expectations while maintaining a spirit of accountability, partnership, flexibility, and empathy

• Ability to lead without authority and drive decision making

• Experience analyzing data to monitor and assess deployment health

• Flexible work hours to accommodate customers across a range of geographies and timezones

• If you get excited about the idea of turning a process from “good” to “great” 

• Someone with high EQ who can easily build rapport and connect with a variety of people. Excellent spoken and written communication skills are a must.

• Experience with HR processes (particularly L&D or Talent Management/Development) is a plus, but not required.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 

• A competitive compensation plan with opportunity for advancement

• Flexible paid time off

• Per year: 

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks 

• Year-round charitable contribution of your choice on behalf of BetterUp

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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