Client Success & Operations Associate (Full-Time | Remote | US Eastern Time Hours)

About Sia Admissions

Sia Admissions is a boutique MBA admissions consulting firm led by Susan Berishaj. We serve high-achieving professionals applying to the world’s top business schools. Our approach is rigorous and customized — built around storytelling, strategic insight, and structure.

What sets us apart is the way we show up for our clients: with precision, clarity, and care. We don’t just guide applicants through a process — we become a trusted partner in one of the most important transitions of their lives. That’s why every team member must bring the same level of dedication to the systems, communication, and execution that power our client experience behind the scenes.

The Role

We’re hiring a full-time Client Success & Operations Associate to own the client journey from onboarding to final delivery. This is an execution-focused role that blends project coordination, client communication, and backend operations. You will be the CEO’s right hand in ensuring every client receives white-glove service, every system runs smoothly, and no detail is ever overlooked.

This role is ideal for someone who finds fulfillment in making complex operations feel seamless — someone who takes pride in supporting people with both heart and discipline.

What You’ll Be Doing

• Guide clients through every stage of the journey — from onboarding to wrap-up — with professionalism and polish

• Manage project plans in ClickUp: track deadlines, update progress, surface bottlenecks, and ensure momentum

• Communicate with clients consistently and clearly — checking in, following up, and reinforcing expectations

• Review client materials and confirm they meet submission requirements before internal review

• Coordinate with internal coaches and team members to keep everyone aligned

• Draft and send client-facing emails — always clear, thoughtful, and on-brand

• Maintain backend operations: CRM updates, shared workspace organization, and calendar coordination

• Submit daily internal updates and prepare weekly summaries to support team-wide visibility

• Proactively identify areas where systems, communication, or processes can be improved — and help make it happen

Who You Are

• A relationship-builder who knows how to communicate with warmth, clarity, and confidence

• A systems thinker — you understand how backend details shape front-end experiences

• Exceptionally organized and reliable — people trust you to follow through

• Comfortable in a high-performance environment where standards are high and things move quickly

• Motivated by the impact your work has on someone’s personal growth and success

• A strong writer in English — polished, professional, and emotionally intelligent

• Eager to grow into a long-term operations partner role

Required Qualifications

• 2+ years in a client-facing, operations, or project coordination role

• Proven ability to manage multiple timelines and client relationships simultaneously

• Near-native English fluency (especially written) — you will be writing client-facing messages regularly

• High comfort with tech tools like ClickUp (or Asana), Google Workspace, Calendly, and basic CRMs

• Ability to navigate evolving systems and solve problems independently

• Based in Latin America or a time zone overlapping with US Eastern hours

• Available full-time: Monday to Friday, 8:00 AM – 5:00 PM Eastern Time

• Comfortable using Hubstaff to track time and ensure alignment — not for micromanagement, but for visibility

What Success Looks Like

• Clients feel supported, guided, and never left guessing

• You stay ahead of deadlines and communicate clearly when things shift

• Internal systems are updated, streamlined, and actively improved

• The CEO doesn’t have to follow up — you’ve already handled it

• You contribute not just to client satisfaction, but to operational excellence

Compensation & Growth

• $1,900/month (full-time, remote)

• 40 hours/week, Monday to Friday, 8:00 AM–5:00 PM ET

• Long-term opportunity with potential to grow into a leadership role in operations

• Work directly with the CEO in a mission-driven, high-impact environment

• Ongoing development, mentorship, and performance-based growth

How to Apply

Please submit:

1. Your resume

2. A short cover letter answering the following:

• How do you ensure accountability and ownership in your work?

• Describe a time you proactively improved a system or process

• Share your experience managing complex, client-facing operations

Important: We are ONLY considering applicants who meet the following criteria:

• Near-native English fluency

• Full-time availability during US Eastern hours

• Comfortable using Hubstaff

• Strong writing and organizational skills

• Intent to grow with the company long term