Client Success & Operations Associate (Full-Time | Remote | US Eastern Time Hours)

About Sia Admissions:

Sia Admissions is a boutique MBA admissions consulting firm led by Susan Berishaj. We serve high-achieving professionals applying to top-tier business schools by helping them build strategically positioned, highly personal applications that deliver results. Our approach is rigorous, customized, and deeply rooted in storytelling, structure, and strategy.

We are known for delivering premium, high-touch client experiences — and for that, we require team members who bring equal rigor to the operational side of the business.

The Role:

We are hiring a full-time Client Success & Operations Associate to manage the client journey from start to finish. This is a fast-paced, high-expectation role. You will serve as the operational right-hand to the CEO, driving an exceptional client experience by ensuring all backend systems, project timelines, and communications are handled proactively and flawlessly.

This is not a passive, task-only role. You will be expected to:

• Fully own the day-to-day operations of client success after onboarding

• Spot gaps and proactively improve systems

• Understand how small details shape the full client experience

• Communicate with clarity, polish, and high emotional intelligence

• Work autonomously and take accountability for results

We are seeking a Type A, detail-driven, systems thinker who thrives on precision and accountability, with high EQ and client-facing polish. If you are energized by structure, own your work without reminders, and want to grow into an operational partner in a premium consulting brand — this is for you.

Key Responsibilities:

• Fully manage the client experience from onboarding to final delivery — ensuring every step is executed with precision and care

• Own and maintain project management (ClickUp), keeping timelines updated, tasks moving, and progress fully visible

• Communicate with clients to drive progress — proactively following up, tracking deliverables, and maintaining accountability

• Identify potential delays or breakdowns early and propose solutions — without waiting to be asked

• Serve as the operational bridge between clients and internal team members

• Manage all client-facing communications — emails, documents, updates, and scheduling — with flawless clarity and tone

• Maintain backend operations: CRM updates, workspace organization, documentation management, and calendar coordination

• Produce daily summary reports for internal leadership to ensure alignment

• Continuously improve systems and workflows for greater efficiency and client experience

Required Qualifications:

• 2+ years in a client-facing or operational role (client success, project coordination, account management, or operations)

• Proven ability to manage multiple projects and timelines in a fast-paced, remote environment

• Strong verbal and written communication — polished, professional, and emotionally intelligent

• Deep organizational skills and mastery of details — with no perfection paralysis

• Demonstrated track record of ownership: you take initiative, you don’t require reminders, and you see the bigger picture

• Tech proficiency: ClickUp (or similar), Google Workspace, CRM systems, Calendly

• Ability to connect the small details of project management to the larger client journey and experience

• Fluent English required

• Comfortable with full-time US Eastern Time (8:00 AM–5:00 PM ET) hours and using Hubstaff for time tracking

What Success Looks Like:

• You manage the client journey with complete ownership and precision

• The CEO does not need to chase follow-ups — you’re already ahead of it

• Project systems are clear, updated, and optimized

• Client experience is consistently premium — clients feel supported and valued

• You actively propose and implement operational improvements

• You reduce leadership time spent on operations — because you handle them correctly and proactively

Compensation & Benefits:

• Competitive salary based on experience

• Full-time role with flexibility in workflow (but fixed 8:00 AM–5:00 PM ET availability)

• Potential for growth into Operations Manager or senior leadership

• Professional development opportunities

• Direct work with the CEO in a mission-driven, high-performing brand

How to Apply:

Please submit:

1️⃣ Your resume

2️⃣ A brief cover letter explaining why you are the right fit for this role — specifically addressing:

• How you ensure accountability and ownership in your work

• An example of when you proactively improved a system or process

• Your experience managing client-facing operations or complex projects

Important: We are ONLY seeking candidates who are:

• Comfortable working full-time US Eastern Time hours

• Fluent in English

• Able to demonstrate attention to detail and proactive thinking in their application itself

If your approach is “wait to be told what to do” — this role will not be a fit.

If you thrive on autonomy, accountability, and operational excellence — we want to hear from you.