
Client Success & Operations Associate (Full-Time | Remote | US Eastern Time Hours)
About Sia Admissions:
Sia Admissions is a boutique MBA admissions consulting firm led by Susan Berishaj. We serve high-achieving professionals applying to top-tier business schools by helping them build strategically positioned, highly personal applications that deliver results. Our approach is rigorous, customized, and deeply rooted in storytelling, structure, and strategy.
We are known for delivering premium, high-touch client experiences β and for that, we require team members who bring equal rigor to the operational side of the business.
The Role:
We are hiring a full-time Client Success & Operations Associate to manage the client journey from start to finish. This is a fast-paced, high-expectation role. You will serve as the operational right-hand to the CEO, driving an exceptional client experience by ensuring all backend systems, project timelines, and communications are handled proactively and flawlessly.
This is not a passive, task-only role. You will be expected to:
Fully own the day-to-day operations of client success after onboarding
Spot gaps and proactively improve systems
Understand how small details shape the full client experience
Communicate with clarity, polish, and high emotional intelligence
Work autonomously and take accountability for results
We are seeking a Type A, detail-driven, systems thinker who thrives on precision and accountability, with high EQ and client-facing polish. If you are energized by structure, own your work without reminders, and want to grow into an operational partner in a premium consulting brand β this is for you.
Key Responsibilities:
Fully manage the client experience from onboarding to final delivery β ensuring every step is executed with precision and care
Own and maintain project management (ClickUp), keeping timelines updated, tasks moving, and progress fully visible
Communicate with clients to drive progress β proactively following up, tracking deliverables, and maintaining accountability
Identify potential delays or breakdowns early and propose solutions β without waiting to be asked
Serve as the operational bridge between clients and internal team members
Manage all client-facing communications β emails, documents, updates, and scheduling β with flawless clarity and tone
Maintain backend operations: CRM updates, workspace organization, documentation management, and calendar coordination
Produce daily summary reports for internal leadership to ensure alignment
Continuously improve systems and workflows for greater efficiency and client experience
Required Qualifications:
2+ years in a client-facing or operational role (client success, project coordination, account management, or operations)
Proven ability to manage multiple projects and timelines in a fast-paced, remote environment
Strong verbal and written communication β polished, professional, and emotionally intelligent
Deep organizational skills and mastery of details β with no perfection paralysis
Demonstrated track record of ownership: you take initiative, you donβt require reminders, and you see the bigger picture
Tech proficiency: ClickUp (or similar), Google Workspace, CRM systems, Calendly
Ability to connect the small details of project management to the larger client journey and experience
Fluent English required
Comfortable with full-time US Eastern Time (8:00 AMβ5:00 PM ET) hours and using Hubstaff for time tracking
What Success Looks Like:
You manage the client journey with complete ownership and precision
The CEO does not need to chase follow-ups β youβre already ahead of it
Project systems are clear, updated, and optimized
Client experience is consistently premium β clients feel supported and valued
You actively propose and implement operational improvements
You reduce leadership time spent on operations β because you handle them correctly and proactively
Compensation & Benefits:
Competitive salary based on experience
Full-time role with flexibility in workflow (but fixed 8:00 AMβ5:00 PM ET availability)
Potential for growth into Operations Manager or senior leadership
Professional development opportunities
Direct work with the CEO in a mission-driven, high-performing brand
How to Apply:
Please submit:
1οΈβ£ Your resume
2οΈβ£ A brief cover letter explaining why you are the right fit for this role β specifically addressing:
How you ensure accountability and ownership in your work
An example of when you proactively improved a system or process
Your experience managing client-facing operations or complex projects
Important: We are ONLY seeking candidates who are:
Comfortable working full-time US Eastern Time hours
Fluent in English
Able to demonstrate attention to detail and proactive thinking in their application itself
If your approach is βwait to be told what to doβ β this role will not be a fit.
If you thrive on autonomy, accountability, and operational excellence β we want to hear from you.
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