Customer Service Representative (Portuguese)

About BingX

• A leading crypto exchange since 2018

• With 20 million registered users worldwide

• Official crypto exchange partner of Chelsea FC

• User-First, reliable, innovative, and diversified

• List over 1,000 spot trading pairs

• Offer over 300 futures trading pairs

• Integrate with over 80 public chain ecosystems

• Rank top on CoinMarketCap and CoinGecko

• TradingView's Best Crypto Exchange for 2021, 2022 & 2023

• A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

• Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.

• Assist customers with KYC verification, account security setup, and dispute resolution.

• Accurately document and escalate customer issues, collaborating with technical teams for complex cases.

• Stay updated on futures trading rules and promptly communicate platform announcements/risk alerts (training provided).

• Adapt to shift schedules (if required) to ensure coverage during target market hours.

• Willing to work weekends and irregular hours which will include night shifts.

Requirements

• Have an online customer support experience, and proficiency in tools like Zendesk/LiveChat.

• Fast learner, able to master derivatives trading terminology quickly.

• Patient, resilient, and skilled in de-escalating high-tension situations.

• Familiarity with Brazilian/Portuguese user communication styles; finance or customer service experience preferred.

• Proficiency in Portuguese and English is essential.