Client Support Specialist, Spanish

Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 30M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property.

What We’re looking For

Breezeway is hiring a Client Support Specialist to join our team and have immediate impact helping our clients get the most from our product. This individual will serve as the primary point of contact for client issues related to product performance and functionality. If you enjoy problem-solving and are passionate about helping customers learn, we'd love to chat with you. This position is an outstanding opportunity for a curious, energetic, resourceful self-starter who’s goal-oriented and can execute autonomously in a fast-paced environment.

Note: This role must be bilingual in English & Spanish and be able to work 9-6 pm PST .

What You'll Do

• Troubleshoot client issues to resolution or escalate to the appropriate resource.

• Utilize internal resources and client-facing documentation to assist in resolving issues and answering questions.

• Educate clients on how to leverage our tools to simplify their complex workflows.

• Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.

• Develop domain expertise in property care and a deep understanding of client needs.

Who You Are

• Positive outlook, great interpersonal skills and a roll-up-the-sleeves attitude.

• Skilled in communicating with internal and external stakeholders from different backgrounds.

• Consistent “client-first” mentality and consultative approach to problem solving.

• Proven ability to juggle multiple projects at one time, while maintaining meticulous attention to detail.

• Committed to Diversity, Equity, Inclusion, and Belonging (DEIB).

• Able to work 9-6 PST

What You'll Bring

• 2 years experience supporting clients.

• Excellent written and verbal communication.

• Strong time management and prioritization skills.

• Proficiency with CRM applications and engagement platforms.

• Bilingual in Spanish & English

Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace.  We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. All qualified applicants will receive consideration for employment without regard to these factors. If you need accommodation during the application process, please let us know.