Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Responsibilities

Lead multiple concurrent projects of varying size and complexity
Produce detailed documentation for engineering projects, including firmware and cloud integrations
Maintain end to end technical specifications across hardware, firmware, software, and cloud services
Coordinate cross functional teams (hardware, firmware, software, cloud, QA, operations) to achieve project objectives
Enable effective information flow among internal teams and external stakeholders
Identify, mitigate, and remove project risks and roadblocks (technical, resource, dependency)
Plan, track, and report on schedules, risks, progress, and project metrics
Deliver large, complex programs involving embedded platforms and cloud based services within defined timelines

Incident Management

Act as Incident Coordinator during major incidents, ensuring effective end to end management
Lead incident triage, engage appropriate technical and business teams, and drive timely resolution
Organize and facilitate war rooms / bridge calls with clear ownership, accountability, and progress tracking
Provide consistent communication to stakeholders, leadership, and impacted users throughout the incident lifecycle
Ensure accurate incident logging, prioritization, SLA compliance, and documentation
Oversee root cause analysis (RCA) and ensure post incident actions are implemented
Support and drive high priority incidents to closure, minimizing business impact

Qualifications

12+ years of experience managing engineering projects, including firmware centric or embedded systems
4–6 years of project or team leadership experience
Bachelor’s degree or equivalent professional experience
Strong written and verbal communication skills
Advanced proficiency with project management tools and applications
Solid understanding of ITIL processes (Incident, Problem, Change)
Proven experience coordinating P1/P2 incidents in complex enterprise environments
Process driven, calm under pressure, and highly effective in cross functional coordination

Preferred Qualifications

Experienced project manager delivering software projects from concept to production
Proven ability to manage highly complex initiatives (tight schedules, evolving scope, competing priorities)
Advanced knowledge of engineering disciplines (software, hardware, firmware) or project management methodologies
Proficiency with Clarity and JIRA
Experience managing projects with increasing technical and organizational complexity
Demonstrated leadership of large, cross functional programs
PMP certification
Scrum Master certification (PSM or CSM)
Experience in gaming, regulated, or high availability device environments

Success Profile

Leading Complexity
Leading People
Leading the Business
Leading Self

#LI-JB1 #LI-Remote

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.

Project Manager Design III