Operations Specialist, Strategy

JOB SUMMARY

B-Stock is seeking an Operations Specialist, Strategy to join our Client Operations team. This pivotal role is essential to our mission of driving client success through innovative strategic initiatives, comprehensive data analysis, and proactive stakeholder engagement. The ideal candidate will be a strategic thinker with a passion for enhancing performance outcomes. In this position, you will collaborate closely with Account Managers (AMs) and other key stakeholders, serving as a representative and advocate for Strategic Operations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Execute strategic tests to optimize operational processes and improve client outcomes, analyzing data to identify trends and derive actionable insights.

• Present insights, strategies, and recommendations to stakeholders, colleagues, and clients, communicating clearly and persuasively, and customizing the content to fit the audience.

• Responsible for developing and sustaining detailed documentation of processes, strategies, and findings, promoting consistent knowledge sharing across the team.

• Drives projects independently from inception to completion, ensuring timely and effective delivery by managing time and resources efficiently. Implements quality control measures and conducts thorough reviews to maintain high standards in project deliverables. 

• Identifies potential risks and develops mitigation strategies to address challenges. Manages changes in project scope, schedule, and resources by assessing impact, communicating with stakeholders, and adjusting plans as needed to meet original deadlines.

• Dedicates 20-30% of time to daily operational tasks, actively integrating strategic insights into production processes for improved efficiency and outcomes.

• Engages closely with Client Operations to address implementation challenges, serving as the primary strategic operations contact.

• Coordinates cross-functional projects, ensuring team alignment and prompt conflict resolution to maintain project momentum and success.

MINIMUM QUALIFICATIONS JOB SKILLS AND ABILITIES  

• High School Diploma or GED

• Analytical and problem-solving skills, with the ability to understand and work with complex data

• Strong communication and presentation skills, able to share insights and recommendations

• Ability to take a proactive approach to finding and suggesting improvements

• Well-organized with attention to detail, able to handle multiple projects at once

• Familiarity with data analysis tools, and working with large datasets 

• Proven ability to manage time well and handle projects with some independence

• Basic project management skills, with experience in helping plan, execute, and track projects

• Practical experience in day-to-day operations, with a willingness to take part in routine production tasks

• Experience using or knowledge of MS Excel or Gsheets

PREFERRED QUALIFICATIONS

• Experience with an Enterprise B2B or eCommerce industry

• Experience working in start-up like environments

• Experience facilitating conversations to diverse audiences 

• Experience in A/B testing, including designing experiments, analyzing results, and implementing data-driven improvements to optimize user experience and increase conversion rates

• Familiar with the Tableau and Metabase data tools

• Familiar with Asana or other project management platforms

• Knowledge of Ruby, Python, MySQL, or other popular programming languages is a plus

• Prior work experience in HTML and Magento

• Bachelor’s degree or an equivalent combination of education or experience

The pay rate for this role will range between $23 to $26 per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS

• Competitive compensation packages including bonuses and options

• Medical, dental, and vision benefits

• Matching 401(K)

• Paid time off

• Telecommuting and remote work options

• Support for continuing education

• Team off-sites, social events, annual company events, and frequent extracurricular activities

• Unlimited snacks and drinks

THE COMPANY

B-Stock is the world's largest B2B recommerce marketplace for excess [or surplus] merchandise. Businesses of all sizes leverage the B-Stock platform to sell and buy customer returns, overstock and other excess merchandise - ranging from top brands and retailers who want best-in-class inventory management to entrepreneurs looking to source valuable merchandise for their resale businesses.

Tens of thousands of small business owners all over the globe use B-Stock to launch and power their resale business. We take pride in empowering these innovators and entrepreneurs of commerce. 

In 2020 we sold 120 million items across our platform, giving a second life to this otherwise would be “waste” merchandise.  In fact, we kept 400 million pounds of goods in use and saved millions from the landfill. It feels good to be B-Stock!

The amount of returned or unsold inventory continues to grow each year, and in 2020, it was estimated at over $1 trillion worth worldwide. We know there is tremendous value in and demand for this inventory - no matter the category, condition, or location. The B-Stock platform gives buyers a simple way to buy brand-name merchandise directly from top retailers and manufacturers. At the same time, we offer companies an automated, trusted replacement for traditional liquidation while boosting operational efficiency, recovery rates, and cycle time. 

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come. 

For more information, visit bstock.com/careers/

OUR VALUES

Make Each Dollar Count 
Whether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.  

Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves). 

Do The Hard Things Today That Will Pay Off Tomorrow
We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals. 

Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed.

Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.



No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.

Work Authorization required.