Client Success Manager (CSM)

Client Success Manager (CSM)

Full-Time | Remote | Independent Contractor | Base Salary Included

Who We're Looking For

We’re hiring a Client Success Manager (CSM) to work directly with our clients and ensure their experience, performance, and results stay on track.

This is not a passive account management role. You’ll be in the day-to-day execution—communicating with clients, reviewing performance, solving problems, and making sure nothing falls through the cracks.

You are the bridge between the client and our internal team.

If you’re the kind of person who can jump from a client call… to troubleshooting a campaign issue… to coordinating with internal teams… to following up on deliverables—all in a few hours—you’ll thrive here.

What You'll Do

Client Management & Communication

• Serve as the primary point of contact for assigned clients

• Lead regular client calls (strategy, updates, performance reviews)

• Maintain clear, proactive communication and set expectations

• Ensure clients feel supported, informed, and confident in the process

Performance & Execution

• Monitor client performance and key metrics daily

• Review leads, appointments, and overall funnel quality

• Identify issues early and take action to resolve them

• Collaborate with internal teams (marketing, sales, ops) to improve outcomes

Project & Task Management

• Own and manage the client Launch Sheet and ongoing deliverables

• Ensure all tasks, timelines, and dependencies are moving forward

• Follow up relentlessly—nothing slips through the cracks

• Keep internal teams aligned with client needs and priorities

Problem Solving & Escalation

• Troubleshoot client concerns quickly and effectively

• Act as the first line of defense for client issues

• Escalate high-level challenges to the Director when needed

• Provide solutions—not just identify problems

Client Experience & Retention

• Build strong, trust-based relationships with clients

• Ensure consistent delivery and a high-quality experience

• Identify opportunities to improve results and client satisfaction

• Play a key role in client retention and long-term success

Requirements

• Excellent spoken and written English (client-facing role)

• Experience in account management, customer success, or client services

• Highly organized with strong attention to detail

• Strong problem-solving skills and ability to think critically under pressure

• Tech-savvy and quick to learn new systems (CRMs, project tools, etc.)

• Comfortable in a fast-paced, high-performance environment

Why This Role Rocks

• You’ll work directly with clients and see the impact of your work in real time

• You’ll be a key player in client success and company growth

• You’ll collaborate with a sharp, fast-moving, no-BS team

• You’ll have ownership, autonomy, and the ability to grow quickly

Think you’ve got what it takes?

Let’s find out. Click “Apply Now.”