Supply Specialist

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.

• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.

• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.

• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

About the Role

Title: Supply Specialist 

Reports to:  Service Operations Manager

Location: Remote

CharterUP is seeking a proactive and organized Supply Specialist to take ownership of trip assignment and vendor management within a specified geographical region. This role is critical in ensuring efficient trip management, maintaining vendor relationships, supporting cross-functional projects, and driving continuous improvement in operational processes. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and excels in both independent work and team collaboration.

Schedule: Monday-Friday 9AM-6PM EST, 1 weekend a month with alternate days off during the week

What You’ll Do

Operational Oversight:

• Manage day-to-day operations within the region to ensure trips are assigned, executed, and completed in alignment with company standards.

• Responds immediately to failures in service delivery, identifying and executing alternate solutions. 

• Assign trips to operators within margin parameters while tracking availability to ensure optimal resource use.

• Monitor and action cases in ticketing system to address exceptions just as service delivery failures and pricing negotiations 

• Maintain and report on supply and demand trends across the region, including provider availability and pricing.

Vendor Relations:

• Build and maintain strong, positive relationships with vendors and key stakeholders.

• Resolve vendor issues and respond to inquiries via phone, email, and ticketing system in a timely and effective manner.

Market Analysis:

• Collect, analyze, and report on key operational data, including pricing trends, vendor performance, local events, and supply metrics.

• Stay informed on industry and regional trends to inform operational strategy and identify areas for growth or improvement.

• Contribute to cross-functional initiatives and special projects as assigned.

Problem Solving & Communication:

• Quickly address and resolve transportation-related issues, including trip delays, vehicle problems, or customer complaints.

• Collaborate with internal teams and external partners through various communication platforms such as Slack, email, phone, and ticketing system.

What You’ll Bring

• 2+ years of experience in operations, logistics, or vendor management preferred

• Excellent organizational and time-management skills

• Strong mathematical skills with the ability to calculate margins, analyze pricing data, and make cost-effective decisions

• Experience negotiating pricing and terms with vendors to optimize profitability.

• Proven ability to manage multiple tasks and prioritize effectively.

• Strong interpersonal and communication skills.

• Proficiency in tools such as Slack, Sprinklr, and Excel (or similar).

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview

• Step 2 - Video call: Hiring Manager interview

• Step 3 - Video call: Team interviews

• Step 4 - Offer & reference check

• Welcome aboard!

Compensation:

$65,000 - $65,000 USD

Benefits & Perks
We take care of our team so you can focus on doing your best work. At CharterUP, you'll get:

• Remote Flexibility – Work from any of our 19 live/work states, with role-dependent exceptions

• Full Health & Wellness Coverage – 100% of premiums paid for medical, dental, and vision plans for employees - including mental health resources, Teledoc, gym discounts, and family planning benefits

• Time to Recharge – 15 days PTO (increases to 20 after 2yrs) + 8 paid holidays so you can actually unplug

• Financial Security – Company-provided life insurance, as well as short-term and long-term disability for employees who qualify

• Winning Culture – Join a high-performing, fast-paced, and supportive team that wins together

• Referral Bonuses – Get rewarded for bringing top talent to the team

• Future Planning – 401(k) retirement plan to help you invest in what’s next

• Tech Setup – Your choice of Mac or PC laptop, plus monitor, keyboard, and mouse.

CharterUP is an Equal Opportunity/Affirmative Action Employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, veteran status, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. 

CharterUP candidates and employees must reside in any of the following states; Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.