Client Success & Operations Manager

About Us:

We're a growth consultancy for B2B companies that allows them to connect with decision makers and sign their ideal clients. We consistently help our clients meet with Fortune500 executives and grow revenue using our email outreach solutions.

The Role:

You'll be the operational backbone of our fast-growing email outreach agency, managing client campaigns, improving processes, and ensuring exceptional results.

Responsibilities:

• Manage client onboarding and ongoing communication

• Build and optimize cold email campaigns

• Create and maintain lead generation processes

• Analyze campaign performance and provide recommendations

• Manage and train junior team members

• Build SOPs and systems for scaling, training, and client retention

Requirements:

• Excellent English communication

• Experience with cold email marketing/outreach

• Strong analytical skills

• Experience with instantly.ai, smartlead.ai, clay, and other cold email tools and software

• Experience building systems for KPI tracking within a cold email or lead generation agency

• Ability to work independently and solve problems

Work Hours:

You must be available during core hours of 9am-6pm EST Monday-Friday for client meetings and team collaboration.

Compensation:

• $2,000-$3,000 monthly base (depending on experience and location)

• Performance bonuses up to $2,500 additional monthly (based on client retention and campaign performance)

• Growth opportunities as the company expands

Location: Remote

We prioritize candidates from:

• Lebanon, Jordan and Egypt

• Eastern Europe

• South America

• South Africa

Candidates from these regions tend to have the skills, work ethic, and time zone compatibility we need for success in this role.

Application Process:

1. Submit your resume and cover letter

2. Complete a brief assessment task (candidates who progress past initial screening)

3. Interview with our founder

4. Final selection and onboarding

We're looking for someone who can start immediately and make an impact within the first 30 days.