Director, Marketing Operations

About Us

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess.

We are a team of 600+ fully remote people in 60+ countries working hard to serve the global chess community. We are here to support 185M+ chess players worldwide with the best possible product, content, and tools to serve the community!

We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.

About You

You love getting down into the nuts and bolts of how great marketing, product, content development, tech, and data teams collaborate, influencing our go to market motions and tuning how it happens til it’s as second nature as a f1 pit stop. You love putting on your scientist hat to help the team work on iterative cycles from ideation, testing, and measurement to deliver their best work - regardless of the headwinds. Most of all, you’re highly mission driven and believe that great work happens through relationships and people, not politics and ego. 

What you'll do

• Strategic Leadership: Develop and execute a comprehensive marketing operations strategy that aligns with our mission to grow the game of chess, support and delight our community, and enable great work

• Process Optimization: Streamline marketing workflows and processes to maximize productivity, leveraging best practices and crafty solutions

• Technology Management: Be a key stakeholder in the management, selection, implementation, and optimization of both partner and operated marketing technologies (e.g marketing automation, creative testing, analytics, crm management tools) to impact campaign effectiveness, data management, and measurement

• Data Analytics: Lead data-driven decision-making by implementing robust analytics and reporting systems to track performance, measure ROI, and inform strategy adjustments.

• Cross-Functional Collaboration: Partner with product, content, community, tech, and data teams to ensure alignment and integration of marketing efforts across the organization.

• Budget Management: Track our spend, contractual obligations, and returns, ensuring efficient allocation of resources to achieve best impact

• Team Development: Foster a culture of collaboration, team-building, and a growth mindset

Preferred Skills

• Proven proficiency in marketing operations, preferably in a B2C environment for large scale businesses with a recognizable brand

• A track record of managing and optimizing marketing technology stacks

• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies

• Excellent project management skills, with experience leading cross-functional initiatives across globally matrixed organizations

• Outstanding communication and leadership abilities, with a knack for influencing stakeholders at all levels, through presence and in writing

• Exceptionally kind and organized

• Passion for chess, technology, gaming, or some other highly engaged online communities is a must

About the Opportunity

• One badass team

• 100% remote (always have been, always will be!)

• This is a full-time position

• This is open to applicants who can legally work in the US

• Bongclouds tolerated (this is a joke if you made it this far)