Travel & Customer Service Coordinator

Clincierge, a Greenphire company, is on a mission to support patients in clinical trials worldwide. The key to our success is our collaborative and innovative environment. We are always looking for new ways to invent solutions to ensure the clinical trial process is easier with personalized concierge services.

Our patients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we recognize that it is the unique contributions of our people that drives our success.

The Coordinator is the key point of contact for participant communications in the management of all participant travel, logistical details, and expense reimbursements for clinical trials. The coordinator is responsible for supporting the team of clinical trial Project Managers by participant tracking and record keeping.

Responsibilities

• Key contact for trial participants regarding ground transportation, air travel and hotel accommodations

• Manages travel and transportation budget for trial participants

• Participates in discussions with vendors and internal team members regarding trial participant requirements

• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules

• Promptly responds to all inquiries of the trial participants and hospital/clinical staff

• Contributes to managing projects to profitable level through efficient work process

Requirements:

• Bachelor’s Degree or equivalent work experience

• Minimum 2 years of travel industry and/or customer service experience required

• Excellent working knowledge of Microsoft Suite

• Knowledge of Smartsheet and SharePoint preferred

• Bilingual required: English and Spanish. Other languages: Portuguese preferred

Working Conditions: 

• Work environment is from a home office with personal computer and telephone  

• The position requires flexible work hours, both traditional and non-traditional