Head of Content

About Us

Close is a bootstrapped, profitable, 100% remote, ~90 person team of thoughtful individuals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.

We ❤️ startups & small businesses. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.

We’re looking to add an experienced SaaS content marketing leader to our team to help produce best-in-class content. 

About The Role

As Head of Content, you’ll be responsible for the strategy, planning and delivery of exceptional content at Close. Compelling content is the backbone of our marketing program, and we’re looking for someone who can help us take our content program to the next level. 

You should be a well versed leader in content strategy for the SMB audience, a proven team leader that can motivate and inspire, and a successful writer and editor yourself. Our Head of Content will be responsible for full funnel content strategy and production: from creating content that solidifies Close as a thought leader in the space, to writing compelling product content and case studies that help brands convert. 

Who you are

• Physically based in the United States.

• 5+ years working as a content marketer for a B2B SaaS company. 

• 2+ years of experience in a content marketing leadership role, managing multiple individual contributors at once.

• A skilled writer, editor and SEO expert that can execute and coach a team 

• Proven track record of producing a variety of content types across various stages of the funnel 

• Extensive experience using WordPress, Ghost, Webflow, and/or other similar content management systems 

What you'll do

• Own and define the content strategy for Close in order to drive brand awareness and conversions 

• Oversee the development of content across a variety of formats, including ebooks, blogs, emails, social posts, webinars, and more

• Keep a pulse on SEO best practices and continuously monitor and optimize content to drive organic web traffic 

• Create and oversee a thematic and editorial calendar for content production 

• Lead and mentor a team of writers and SEO specialists to ensure high-quality and timely delivery of content 

• Evaluate content needs at all phases of the marketing funnel to ensure we have resources to attract, nurture and convert future prospects 

• Ensure consistent tone and voice across all content produced by Close, regardless of channel

🌏 Why Close?

• Watch our most recent culture video featuring our annual team retreat in Italy

• 100% remote company

• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay

• 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company

• 1 month paid sabbatical every 5 years

• Paid parental leave

• Medical, Dental, Vision with HSA option (US residents)

• 401k matching at 6% (US residents)

• Dependent care FSA (US residents)

• Contributor to Stripe's climate initiative

• Our story and team 🚀

💚 Our Values

• Build a house you want to live in -- Examine long-term thinking and action

• No BS -- Practice transparency and honesty, especially when it’s hard

• Invest in each other -- Build successful relationships with your coworkers and customers 

• Discipline equals freedom -- Keep your word to yourself and others

• Strive for greatness -- Constantly challenge yourself and others 

💻 How We Work Together

• Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 

• Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 

• Appreciation for Deep Work: During your normal work day, not after a day of meetings. 

• Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start. 

Working from 22+ countries, we’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Close has been 100% remote since 2016, creating an intentional workplace around asynchronous communication and collaboration. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.

We practice a mature approach to the workplace -- manage your time effectively, communicate thoughtfully with your teammates and customers, and produce high quality work. We have impressive tenure amongst the team; we stay at Close because we love working with our colleagues, we appreciate the autonomy and we thrive in an environment that challenges us to do our best work.

Unanimously, our favorite value is “Build a house you want to live in.” We make decisions that are rooted in helping our customers become more successful. We care equally about the health of our business and the wellbeing of our people. 

Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.

While we are excited by all the opportunities that generative AI has unlocked, we do request that you refrain from relying on AI tools when completing an application. We ask these questions because we want to get to know you, your experience, and your communication style. All responses are read closely by multiple humans and any obviously AI generated applications will be disregarded.

Interested in Close but don't think this role is the best fit for you? View our other positions.