Enterprise Customer Success Manager

We are looking for an Enterprise Customer Success Manager (bilingual in Spanish and English), who will be working with the whole LATAM market. 

The role will be based in Mexico City. 

Responsibilities: 

• maintain and develop long-term relationships with strategic customers of the Enterprise segment across the whole LATAM region; 

• act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives; 

• control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues; 

• engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties; 

• grow customer's portfolio through zero churn and active cross and up-sales;

• maintain higher than industry average NPS score. 

Desired Skills and Experience: 

• minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in Latin America; 

• experience working with CRM, BPM, LC/NC solutions will be a preference; 

• native Spanish speaker, fluent in English; 

• desire to learn and adapt fast according to a changing market environment; 

• customer-centric expert with a track record in delivering customer success. 

What you should expect from us:   

• the award-winning product (a Leader in Gartner Quadrants) to be proud of;

• a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;

• culture of genuine care, ownership, dedication, and high standards (learn more here);

• a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;

• caring for your health: Creatio offers several options for medical insurance together with our medical partner

• Creatio offers all team members competitive pay;

• paid leave options for life-qualifying events, sicknesses, etc.