Care Coordinator (Evening and Night)

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact

• Community

• Growth

• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status.

Your role as Care Coordinator

Dialogue is looking for a Care Coordinator (Overnight) to take part in our mission to help people improve their wellbeing. Working closely with the Team Lead of Care Coordinators and Operational Support Services teams, your role will be to act as a primary point of contact for our members to support operations during evenings & nights.

Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you'll be doing

• Act as the first point of contact between patients and the medical team.

• Act as a liaison between medical and technical support teams to help patients and providers resolve various medical, technical, or logistical issues

• Assist patients in finding appropriate resources to deliver a a 5 star patient experience

• Manage crises, monitor operations during the night, and provide technical support

• Provide administrative assistance to clinicians

• Advise patients to help them navigate their province's medical system

• You will be responsible for patient safety in your member-facing role

• Working closely with the medical team to ensure overnight coverage

We'd love to hear from you if you have

• Personality traits: autonomy, attention to detail, inquisitive, positive attitude

• Available to work night shifts (from 10:30pm to 7am) on weekdays and weekends as part of our night team’s schedule rotation

• Ability to manage crises and solve problems quickly and calmly

• Good time management and ability to prioritize tasks effectively

• Customer service-oriented mindset and willingness to help others

• Motivated by a dynamic work environment, focused on the patient experience

• Excellent communication skills, both written and verbal

• Strong computer skills

• Experience in healthcare or administration and/or working night shifts is an asset

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.