Key Account Manager (DNS SaaS)

About Us

DNSimple is a 100% remote company. We offer flexible schedules, and you can work from anywhere.

We are a multinational team that cares for its team members. We are open and welcoming to everyone regardless of race, religion, gender, or sexual orientation.

As part of the team, your input and feedback are not only welcome, they're anticipated. We're a small team and everyone's opinions matters.

DNSimple is growing and we’re looking for an experienced Key Account Manager to join our team. As DNSimple’s first Key Account Manager, you’ll be responsible for the full cycle of creating, growing, and managing the relationships with our most important customers, including support. You'll also be responsible for helping us draft and/or improve our policies and procedures to better manage key accounts as we scale, as well as training materials for both customers and current/future fellow team members.

*If you are outside the United States you may still apply, however availability in US time zones to communicate with customers is a necessity.

Responsibilities

• Oversee the full cycle of key account interaction: pre-sale interactions, quoting, contract negotiations, onboarding, account management and support, billing and collections, new product introduction and upselling, contract renewal, off-boarding, and post-mortem.

• Develop educational materials and hold training sessions to help educate key customers on the features and benefits of DNSimple. Ensure key customers get the maximum value from our products and fully recognize the value we provide.

• Contribute proactively to all operational aspects of account management, such as: updating and maintaining our CRM database; participating in the support queue; ensuring that billing and collections are performed flawlessly; etc.

• Collect and document feedback from key customer accounts, and share your findings with the marketing and development team. Ensure all team members understand the pain points and feature requests expressed by key customers.

• Collaborate with select customers to develop case studies showcasing their positive experience with DNSimple. Collaborate with our marketing and technology teams to continuously improve our product lineup and value delivery.

• This role has the potential to become a leadership role as the team continues to grow and expand. Experience in leadership + creating team processes is needed.

Requirements

• Professional DNS background + technical SaaS background with 3+ years of direct DNS sales experience.

• At least 5 years prior experience in an Account Management role. Your experience must include operational aspects like contract negotiation, billing, collections, and contract renewals.

• Demonstrated talent in and track record of building new customer relationships, as well as maintaining and improving existing ones. Your track record must include a clear, demonstrated history of upselling when opportune.

• Outstanding English comprehension and writing skills, with demonstrated experience in business communications. You must be able to communicate with customers and team members using clear, polished, and professional prose in all emails, documents, etc.

• Experienced with CRMs, Slack, tickets, etc.

• You must have experience in working with a distributed team and prefer a remote work environment over a traditional 9-to-5 office setup. You must have the demonstrated ability to work independently and manage your own schedule.

• Leadership experience- building and growing a team from scratch.

Benefits

• $100K-$150K/year base salary;

• Discretionary individual performance bonus;

• Discretionary company-wide performance bonus;

• QSEHRA health insurance coverage;

• Paid bereavement leave (3 days);

• Paid holidays (10 days)

• PTO (3 weeks = 15 days)

• Paid Parental Leave (up to 3 months);

• Other benefits per DNSimple’s policies.

DNSimple asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact DNSimple directly.