Customer Success Strategist

About the role

We're looking for a driven Customer Success Strategist to own client relationships and drive link-building delivery for our clients. You'll manage multiple projects in parallel, run client communication directly, and adapt strategy as project needs evolve.

This is hands-on work. You'll engage with website owners and publishers to secure placements for our clients, run the day-to-day on each account, and report progress monthly. Familiarity with, or curiosity about, how brands appear in ChatGPT, Perplexity, Google AI Overviews, and Gemini is a strong plus.

We're hiring for a long-term, project-based collaboration.

Key responsibilities

• Manage a portfolio of client accounts as their primary point of contact.

• Promote client content through targeted email outreach to authoritative websites and publications.

• Identify link-building and brand mention opportunities through industry-specific research.

• Track placements, manage budgets, and report results monthly.

• Run client calls confidently - onboarding, monthly reviews, and ad-hoc strategy conversations.

• Collaborate with our SEO and AEO leads on client strategy.

• Stay current on how AI search engines cite and surface brands, and bring that lens to client work over time.

Qualifications

• Excellent verbal and written communication.

• At least two years of work experience, ideally in a client-facing or account management role.

• Ability to manage multiple projects across industries with strict attention to detail.

• Strong sense of personal accountability and time management.

• Comfortable on video calls with clients.

• Able to ask for help when needed and support colleagues proactively.

• Comfortable working in a fast-paced environment with frequent change.

Preferred qualifications

• Working understanding of SEO fundamentals and how search engines work.

• Curiosity about AI search and AEO (Answer Engine Optimization) - what it is, why brands need to appear in AI-generated answers, and how that visibility is built.

• Experience in customer support, customer success, or another customer-facing role.

• Tech-savvy and willing to learn new tools (Airtable, Asana, Slack, Peec.ai, Ahrefs).

• Experience with digital PR, editorial outreach, or publisher relationships.

What we offer

• Fully remote - work from anywhere, set your own schedule.

• Long-term collaboration focused on stability, not one-off freelance work.

• Direct access to senior team members across SEO, AEO, and operations.

• A team culture grounded in support, learning, and honest feedback.

What to expect

This is a contractor role designed for someone who values stability, ownership, and a healthy work-life balance. Selected candidates start with a paid trial period at 20 hours per week as they move through our training and tutoring phase before working fully independently. The path to full-time is based on performance and workload.

We’re honest about pacing: this role is about long-term stability. As we grow, your responsibilities and hours may evolve, but we don't promise faster advancement than the business can support. If you're looking for a stable role where you can expand your impact as the company grows, this is a strong fit.

We hire openly

We recruit open-minded people of all gender identities, sexual orientations, and ethnicities. We are committed to diversity and inclusion.

Apply

Follow the link, fill out the Google form, and provide all required information. We'll be in touch about next steps within 4-6 weeks.