Renewals Specialist

Our rapidly expanding company is currently seeking a Renewals Specialist to join our team. In this position, you will be responsible for supporting global SaaS contracts, inclusive of renewals, amendments and terminations. We are looking for someone who can partner with Sales, Finance, Legal, and Deployment to optimize the renewal process, retain and grow existing customer relationships and provide a seamless customer experience.

Responsibilities:

• Manage the end-to-end renewal process helping to secure recurring revenues for the global business

• Communicate with customers in timely manner and manage any questions, negotiations, or issues that may arise 

• Identify non-standard terms and conditions to assist the sales team in restructuring customer contracts upon renewal

• Manage customer churns and downsells through contract documentation, such as change letters and Salesforce.com tracking 

• Maintain timely contract/documentation administration 90 days prior to renewal date

• Partner with the Sales teams to ensure proper customer communication and account strategy

• Coordinate with the cross-functional teams, acting as the point person for gathering feedback and determining next steps

• Plan, develop and implement sales strategies to streamline existing customer contractsProvide quarterly renewal forecasts by region

• Assist the team in achieving 90%+ Renewal Retention Rate

• Utilize Salesforce.com for all tracking and reporting of the renewal management processes

Requirements and Qualifications:

• 2+ years relevant Contracts, Renewals, and/or Sales Operations experience

• 1+ years Sales/Account Management experience a plus

• Excellent communication skills, both written and verbal in English

• High degree of attention to detail

• Experience with administration of contracts/legal documentation

• Strong analytical skills

• Salesforce CRM experience required

• Excel skills

• Ability to multitask and prioritize 

• Strong documentation skills

About Duetto

Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit https://www.duettocloud.com.