Support and Marketing Associate
Enjin is one of the world’s largest blockchain projects, one of the first metaverse/non-fungible token (NFT) projects, and one of the first NFT-gaming ecosystems. Enjin CTO Witek Radomski authored the ERC-1155 standard for NFTs. Before pivoting to blockchain in 2017, Enjin was an established gaming services software company with about 21 million users. Today, Enjin is a global, remote-only team of futurists and dreamers who aim to drive NFT mass adoption and build the next layer of the internet.
Enjin is looking for a Support and Marketing Associate to drive Enjin’s evolution from a leader in blockchain technology into a global brand intertwined with everyday life.
What you’ll do
Respond to user support inquiries in a timely manner.
Troubleshoot and provide helpful tips and solutions for users with technical questions/issues.
Provide technical support to Enjin's official adopters (developers) and clients.
Write and maintain articles on our support center.
Moderate and provide support via Enjin's online communities, such as Telegram and Discord.
Respond to users on product reviews and feedback.
Test upcoming product updates and features for bugs and functionality prior to public launch.
Communicate urgent bugs, issues, and improvements to the Development team.
Other duties as assigned
Assist to develop, implement, and track marketing programs, initiatives and campaigns across a variety of channels.
Assist to investigate the performance of the company’s marketing campaigns and strategies through evaluating key performance metrics.
Collaborate with internal teams to develop and monitor strategic marketing initiatives.
Assist in optimizing the implementation of specific segments of marketing initiatives.
Other duties as assigned
Who you are
Educated with a bachelor's degree from a leading university in your country with strong English written and oral communication.
At least 1 year experience in digital marketing, preferably within the blockchain, gaming and/or related tech industries.
Must have previous experience with support in Web3, NFTs and blockchain technologies, preferably with Substrate blockchains.
Strong attention to detail, critical thinking, and willingness to learn.
Experience working with a remote team is preferred.
Able to work under pressure in a fast-paced/rapidly changing environment.
This contract is for Atlas Development Services, a core contributor to Enjin Blockchain.
Don't wait, tomorrow could be too late.
Similar Remote Jobs