Client Relationship Coordinator

We are a growing industrial cleaning services company supporting a variety of industrial plant operations throughout the United States.

Our company has built its reputation through responsiveness, reliability, professionalism, and long-term customer relationships. We are not a high-pressure sales organization and we are not looking for a traditional salesperson.

We are looking for someone who enjoys communication, relationship building, organization, and helping support both our customers and our crews in industrial environments. You will be the connective tissue between our customers and our field operations.

This role is ideal for someone who is professional, organized, persistent without being pushy, and naturally good with people.

You will work closely with leadership, dispatch, operations, and customers to help maintain relationships, support customer communication, and keep accounts organized and engaged throughout the Southeast region.

What You’ll Be Doing

• Customer Relationships & Communication

  • Communicate with existing and prospective customers throughout the United States via phone and email

  • Follow up with customers after service work is completed to ensure satisfaction and maintain account continuity

  • Help maintain long-term customer relationships and account continuity

  • Support outbound communication through phone calls, email, and customer follow-up

  • Re-engage dormant accounts and maintain regular, meaningful touchpoints with active customers

  • Track customer activity and communication inside Jobber CRM

  • Support marketing efforts and company visibility initiatives

  • Help identify operational opportunities and customer needs over time

  • Maintain professionalism and responsiveness with plant managers, operations leaders, and industrial customers

  Dispatch & Operations Coordination

  • Coordinate daily job scheduling and crew assignments in collaboration with the operations team

  • Monitor active jobs throughout the day, adjusting schedules and reallocating resources as needed when priorities shift or urgent requests come in

  • Act as a real-time communication bridge between customers and field crews, keeping both sides informed and aligned

  • Maintain accurate, up-to-date records including client details, job assignments, crew information, and job status

  • Generate production reports and support data accuracy across operational systems

  • Coordinate with dispatch and operations teams regarding customer communication

Technical & Remote Work Requirements

This is a fully remote position that requires a highly professional remote work environment. Candidates must have:

• Desktop computer with dual monitors

• Reliable high-speed internet: minimum 200 Mbps, capable of supporting uninterrupted voice and video communication

• Backup internet redundancy in case of outages or interruptions

• High-quality computer equipment and updated hardware

• Professional headset with clear phone/audio quality

• Quiet, dedicated home office environment with minimal interruptions

• Strong comfort level working with remote systems, CRM software, email communication, and scheduling platforms

• Ability to remain consistently reachable and responsive during working hours

• This must be your only job

This position is communication-heavy and operationally fast-paced. Reliability is extremely important. We are looking for someone who takes pride in maintaining a professional remote setup and understands the importance of operational responsiveness.

Candidates must have:

• Reliable high-speed internet capable of supporting uninterrupted voice and video communication

• Backup internet redundancy in case of outages or interruptions

• High-quality computer equipment and updated hardware

• Professional headset and clear phone/audio quality

• Quiet and professional home office environment

• Strong comfort level working with remote systems, CRM software, email communication, and scheduling platforms

• Ability to remain consistently reachable and responsive during working hours

• This position is communication-heavy, and reliability is extremely important. We are looking for someone who takes pride in maintaining a professional remote setup and understands the importance of operational responsiveness.

This Role Is Not

• This is not a boiler-room sales role.

• This is not aggressive cold calling.

• This is not a high-pressure commission environment.

• This is not a heavily scripted sales position.

We are looking for someone who understands that industrial relationships are built through consistency, professionalism, responsiveness, and trust over time.

The Right Person

• Professional and dependable

• Comfortable communicating by phone and email

• Persistent without sounding pushy

• Composed and able to prioritize when multiple things are happening at once

• Friendly, emotionally intelligent, and able to build rapport naturally

• Comfortable working remotely and independently

• Able to build rapport naturally with customers

• Detail-oriented with strong follow-through on scheduling, reporting, and recordkeeping

• Interested in long-term relationship building rather than transactional sales

• Tech-savvy and at ease across CRM platforms, scheduling tools, and remote communication systems

• Highly reliable and technically prepared for a remote work environment

Experience in industrial services, customer coordination, dispatch, logistics, construction materials, field services, or account support is helpful but not required.

Performance Bonus & Opportunities

• Remote flexibility

• Bonus structure to earn above the salary.

• Stable 25 year old company

• Long-term growth opportunity

• Direct support from leadership

• Team-oriented environment

• Opportunity to grow into larger role

About Our Company

Our crews travel throughout the region supporting ready mix and industrial customers with specialized field services and operational support. We are building a company focused on professionalism, relationships, reliability, and long-term growth throughout the Southeast industrial market.

If you enjoy communication, relationship building, organization, and helping support customers in a professional environment, we would love to speak with you. If you want to stand out follow these directions:
Upon submittal send a loom video to jpla@chippingconcrete.com explaining why you feel you would be the right fit. Make sure the email subject says “ Relationship Coordinator 2026 “.