Customer Success Representative - Contract

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We’ve helped hundreds of companies like Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let’s elevate frontline work together.

About the team:

As a Customer Success Representative (known internally as a Fountain Country Representative or FCR), you will work as an independent contractor and will work exclusively with one of the biggest players in the logistics space to ensure their Delivery Partner franchises are fully trained on the Fountain platform and are fully utilizing the platform.                                                                     

In this role, you will be owning the ongoing engagement and training of the Delivery Partner franchises in the France market.

Our team’s mission is to build, deepen and grow relationships with our customers by:

1. Understanding their current and future business goals and challenges

2. Leveraging our recruiting and technology expertise to share insights and best practices

3. Communicating the value of these solutions to their team and executives

What you’ll be doing:

• Onboard and train Delivery Partner franchises based in the country assigned to you onto the Fountain hiring tool. These training sessions will be held over Zoom

• Build long-term relationships as you begin to understand their systems, personnel, needs, and goals of your customer base. Be a strategic partner and thought leader for your customers by providing recruiting industry insights and best practices

• Virtually meet with the Delivery Partners regularly to help them optimize their driver hiring processes utilizing the Fountain hiring platform

• Ensure Delivery Partners are actively engaging with the Fountain tool

• Train Delivery Partners to new Fountain product features and operational changes

• Interact with clients via email and Zoom to gather project requirements, communicate strategies, and report back the tracking milestones and success.

• Create, outline, and maintain updates on project plans, document milestones, and contribute to client success stories

• Collaborate with internal teams (sales, product, engineering, marketing), advocating on behalf of your customers

• Use your insights and innovations working with customers to lead team projects that improve the experience for all customers

What you should bring:

• 2+ years in a customer-facing role

• French language proficiency (Mother tongue) + fluent English language

• A background in customer success, support and/or account management, developing holistic strategies to train and guide complex organizations toward measurable business outcomes

• Expertise in project management and experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization

• Strong attention to detail, effective time management, and organizational abilities

• Curious and eager to learn the industry and product

• Strategic thinker with a knack for identifying creative solutions

• Proven ability to operate effectively in a fast-paced environment and adapt quickly to change

• Demonstrated ability to quickly learn new technologies and reporting platforms

• Intermediate skills in Microsoft Excel / Google Sheets

• Ability to travel for the occasional on-site customer meeting

Salary:

• This position will start as a 1-year contract

• You will be expected to work a standard 40-hour work week

• Starting compensation is ~€19.44 per hour (~€40,435.00 per year)

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward. 

The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide  perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

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