Payments Processing Associate in Serbia (English speaking, Afternoon shift)

FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Processing Associate in Serbia (remote).

This is an exciting opportunity to join an established but ambitious and rapidly-growing company and be a part of a fast-paced multi-cultural environment with friendly and talented co-workers with a focus on high performance enabled by cutting-edge technologies.

Reporting to: Payments Team Leader

Please note that this position is for candidates located in Serbia

Responsibilities:

• Transaction Processing: Process incoming and outgoing financial transactions in line with company policies and regulatory requirements.

• Daily Withdrawals: Ensure daily withdrawals are reviewed, validated, and processed promptly and accurately.

• Deposits & Transfers: Apply and reconcile client deposits and internal transfers, verifying payment details as needed.

• PSP Management: Monitor and coordinate with over 50 Payment Service Providers (PSPs) to ensure proper transaction flow and resolve any issues.

• Bank & PSP Communication: Maintain daily contact with banks and PSPs for funding confirmations, settlements, and account monitoring.

• Failed Transaction Resolution: Monitor and address failed or rejected transactions, escalate issues, and coordinate with relevant teams.

• Suspicious Activity Investigation: Investigate and resolve suspicious cases or anomalies, escalating to compliance when necessary.

• Client Support: Respond to client queries regarding funding issues, provide proof of payments, and assist with discrepancies.

• Internal Coordination: Liaise with customer support, finance, and compliance teams to address and resolve funding-related queries.

• System Monitoring: Track the performance of payment systems, identify irregularities, and report technical issues.

• Customer Activity Monitoring: Observe and report on customer transaction activity to support risk and compliance assessments.

• Continuous Learning: Stay updated with new payment methods

Candidate Profile:

• Proven experience (1+ years) in payments processing, finance operations, or transaction handling, preferably in industries such as fintech, online trading, iGaming, or eCommerce.

• Strong understanding of PSP operations, banking procedures, and various global payment methods.

• High attention to detail, accuracy, and ability to work with large volumes of transactions.

• Excellent communication skills (written and verbal), with a client-focused mindset.

• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

• Problem-solving and investigative skills for handling failed or suspicious transactions.

• Proficiency in Microsoft Excel and familiarity with ERP or payment platforms.

• Strong organizational skills and ability to prioritize multiple tasks efficiently.

• Openness to learning and adapting to new processes and technologies.

• Fluent verbal and written English (additional languages are a plus)

• Ability to work in the Afternoon shift Monday-Friday 15:00 - 23:00  

Our offer:

• Welcoming, young and multicultural team with approachable leadership

• Ability to contribute to dynamic business at a growth phase

• High level of autonomy, support of ideas and putting your expertise into the best practices for the company

• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders

• Competitive remuneration, regular salary reviews and performance-based incentive schemes

• Vibrant company life: from team activities to global celebrations

• Fully remote work

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture

• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

• An assessment to evaluate your technical skills

• Final interview with team members

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!