Customer Success Advisor (English and Polish)

Description

Are you ready to embark on an exciting and impactful career as a Customer Success Advisor? If you’re driven by delivering exceptional support and thrive in a dynamic environment, we have the perfect opportunity for you. In this role, you’ll play a key part in helping our valued clients achieve their business goals by addressing their inquiries and resolving issues through chat and email.

You’d be working according to schedule, from Monday till Sunday (5 days a week) in 8-hour shifts that start from 7 AM and finish at 7 PM.

About Us

GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board.

Key Responsibilities

• Respond to inquiries and educate customers on our products via chat and email

• Troubleshoot problems for customers including technical aspects of web applications, automations, and integrations

• Coordinate solutions with IT and management

• Help customers build successful businesses by translating technical concepts into simple language

• Handle onboarding calls with customers

You May Be the Perfect Fit If You

• Have excellent language skills in English and Polish (at least C1 level); any additional language such as Spanish, Italian, Portuguese, German, French, or Russian would be an asset

• Possess online marketing acumen and basic understanding of how web applications work (e.g., APIs, integrations, data flow)

• Are open to new experiences and ready to acquire new information quickly

• Feel comfortable navigating new tools, systems, and technical concepts

• Are naturally curious and enjoy digging into problems to understand how things work

• Can easily handle a number of interactions at the same time

• Have superior verbal and written communication skills and are ready to master your speed-typing skill

• Are an outgoing “people person” with an upbeat attitude

• Are ready for speaking with a customer over the phone/via Teams call

Salary Range

• Contract of employment: 6,000 – 8,000 PLN gross

• Commission paid upon reaching goals

• Additional bonus for weekend work

Extra Perks Include*

• Hybrid model for those based in the Tri-City area; employees outside the area work fully remotely

• Home office set up – one-time bonus up to 1,000 PLN (or equivalent)

• Private medical care for employees and family members

• Employee referral program – up to 10,000 PLN for recommending a friend

• Corporate life insurance

• Employee pension program (PPE)

• Flexible working hours and no meeting days

• Wellbeing and mental health culture – mental health helpline, sport card, etc.

• Modern equipment – most teams work on MacBooks

• English classes

• Internal initiatives like webinars, knowledge-sharing sessions, and more

*Some benefits may be available only for talents hired under the contract of employment.

Recruitment Process

• Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.

• Phone interview: We’d like to get to know you, and vice versa. Share why you want to join our team and why you’d be a great fit.

• Task challenge: Show off your skills! We'll ask you to complete a brief task suited to your skills and calendar.

• Final interview: Meet your future manager and demonstrate why you’re the perfect fit for the role.

• Offer: If successful, accept our offer and — welcome aboard!