Program Manager, SaaS Institute

At TinySeed, we help SaaS founders grow faster by giving them the funding, community, and mentorship they need. Through our B2B SaaS accelerator, we’ve invested in over 200 startups — and we’ve recently launched the SaaS Institute, a new program focused on mentoring and coaching SaaS founders with $1M+ in annual revenue.

With that growth, we’re hiring a Founder Success team member to help run the day-to-day of this program and deliver an exceptional experience to the founders we serve.

This is a full-time, remote position, with occasional in-person company retreats.

What You’ll Be Doing

We’re looking for someone passionate about helping founders and providing the best experience possible. You'll be the first point of contact for founders in our SaaS Institute program — coordinating schedules, managing communication, and helping things run smoothly behind the scenes. You'll also play a key role in growing the program and improving the experience over time. 

You’ll be working with (and reporting to) TinySeed’s Head of Product, and working closely with mentors, founders, and the rest of the TinySeed team.

This is not a passive community management role — it’s a hands-on program operations role where you help keep founders engaged, supported, and moving forward. You’ll be expected to notice when things are slipping, follow up proactively, and help ensure the program delivers on its promises. Over time, this role may also take on broader responsibility for founder engagement across TinySeed and MicroConf programs, helping ensure founders feel connected, supported, and active throughout their experience.

Some of the day-to-day responsibilities include:

• Managing communications with founders, mentors, and guests across Slack, email, and social channels.

• Scheduling mentor sessions, monthly calls, and office hours.

• Guiding new founders through onboarding and orientation.

• Answering (and escalating) questions from prospective applicants as part of the sales process.

• Ensuring founders stay on track with program expectations around communication and accountability, and proactively following up when engagement drops or commitments are missed.

• Collaborating with the Accelerator team to support shared initiatives and operations. 

• Co-planning our small-group retreats for founders, mentors, and investors — including scheduling, logistics, and participant communications, in coordination with our in-house event planner.

• Supporting small-group programs (such as masterminds) by helping coordinate schedules, communications, and ongoing participation.

• Helping maintain healthy engagement in our private founder spaces by encouraging participation, surfacing questions, and connecting founders with relevant people or resources.

An Overview of Your First 90 Days

Here are some of the things you may encounter in the first three months working at TinySeed:

• Join weekly team calls and get up to speed on how TinySeed operates.

• Introduce yourself to current founders in our Slack communities.

• Meet and build relationships with SaaS Institute mentors and coaches.

• Assist the Head of Product and Accelerator Program Director in facilitating our Q&A calls with mentors and listening in on mastermind calls. 

• Read through our current documented processes and brainstorm what else we could/should add to help the program run more smoothly. 

• Identify at least 2–3 concrete improvements to how the program runs and help implement them.

Skills Needed for This Role

We’re a small team wearing many hats. The ideal person for this role will have a strong interest in working in the startup and venture capital space, a great eye for detail, and a passion for building and running repeatable systems and processes. You care deeply about doing things well and about making sure things actually get done.

• You’ve run complex, multi-stakeholder projects where details, deadlines, and follow-ups actually mattered, and you’re comfortable taking ownership when something needs to move forward.

• This position includes a large amount of calendaring and schedule management, so you must be familiar/comfortable with playing calendar Tetris.

• You can work autonomously and have a strong attention to detail. This role involves a lot of founder-facing written communication (Slack, email, newsletters, program updates), so clear, warm, and professional writing is essential.

• You have experience working with online tools such as GSuite, Zapier, and web-based CRMs. In general, you can find and work with the right tool for the right problem. 

• You notice problems early and take action without waiting to be asked, and you’re comfortable looping in leadership when something doesn’t feel right. You never use the phrase “that’s not my job.”

• You’re comfortable working with online communities or group-based programs and understand what keeps members engaged over time.

If this sounds like something you would be interested in, we’d love to have a conversation!

What This Role Can Do For You

If you love working with founders and want to make a meaningful impact on their success, this is the role for you. You’ll be joining a small, remote team where you can take ownership, move fast, and shape the future of a growing program.

As the program grows, there may be opportunities to take on broader ownership of founder experience across multiple TinySeed and MicroConf offerings.

TinySeed asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact TinySeed directly.