Payments Operations Specialist

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Support payments processing related tasks of the division;

• Make sure that payment methods work properly, escalate issues to respective providers and teams;

• Handle requests from customer support and VIP payment delays/issues;

• Monitor acceptance rates across different cashiers and payment methods;

• Create reports of issues/escalations;

• Test new payment methods integrations/deployments.

Essential professional experience: 

• English at upper intermediate level;

• 2+ years as a billing specialist (online payments);

• Confident in dealing with numbers and processing of financial/transactional information;

• Advanced Excel and other MS Office software user;

• Good understanding of online payments technical integrations, funnels, flows;

• Experience of written and oral communication with foreign customers or partners;

• Good understanding of payment and transactional systems and services.

We appreciate if you have those personal features:

• High communicational and organizational skills;

• Attention to detail and problem-solving skills;

• Ability to independently organize your work.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance and financial aid;

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• OKR-based bonus system;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;

• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);

• Personal development plan;

• Corporate events and team-building activities;

• Growe Care (Well-being Program);

• Free lunches at the office.