Protection Customer Success Expert

About Us

We’re looking for a Protection Customer Success Expert.

Habito by Monzo is making it easier than ever to get a mortgage and protection, with cutting-edge technology and a straightforward service that puts customers in control.

We're looking for an empathetic and organised Protection Customer Success Expert to join our team. Our Protection Customer Success Experts are at the heart of everything we do: managing ongoing pipelines of applications efficiently and effectively, working closely with Operations colleagues and the wider team to deliver the best results for the customer and empathising with purpose, to always put the customer first.

You’ll be part of a diverse team with years of mortgage and protection experience amongst them. It’s a fast-paced and ever-changing environment; if something’s not working well, we’re not afraid to change it. We’re each a proud part of our longstanding 4.9* Trustpilot rating with over 9,100 reviews.

What You’ll Do

• Give our customers a 5* experience

• Work as part of the team to proactively, efficiently and effectively manage customers’ applications from submission through to on risk

• Manage updates from protection providers, GP surgeries, and anyone else involved in the process, and filter this back to customers with comprehensive, jargon-free updates

• Work alongside our team of Protection Experts to ensure the best outcome for our customers, whilst supporting with any case admin, including Demands & Needs letters

• Liaise with our Customer Success Experts, who are supporting the mortgage application, to ensure a smooth customer journey

• Deftly navigate the myriad ways different providers process applications

If you want to be part of a team whose driving purpose is to make mortgages easier, we’d love to hear from you.

The Benefits

• Remote-first working

• Flexible holiday - 25 days holiday and more if you need it! (this is team dependent)

• Enhanced maternity & paternity leave - for when you plan to start a family

• Life assurance - 4 x your annual salary

• Career progression - we help you build your career

• Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money

• International remote working for up to 20 days a year

• Volunteering - 2 days paid volunteering each year for charity of your choice

• Sick pay - up to 5 days sick covered each year

• Casual dress

• GAYE - Give As You Earn - donate to a charity of your choice via payroll

More About Habito by Monzo

Obtaining a mortgage shouldn’t be stressful. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito by Monzo, you’ll be a vital part of that future.

The best ideas come from people with different backgrounds, experiences, and perspectives. That's why we're building a team where everyone feels welcome and can do their best work.

If you're excited about this role but don't meet every requirement, we'd still love to hear from you. You might be exactly who we're looking for.