Bookkeeper & Customer Support Specialist (Full or Part-Time, Remote) — $26 to $32/hour

Since 2010, Timber Frame HQ has helped more than 15,000 customers across 25 countries design and build timber frame structures that stand the test of time. We're a small, tight-knit team of designers and craftsmen working remotely across the U.S., and we're looking for someone to keep our books straight and take great care of our customers.

This job is split about 50/50. Half is bookkeeping: AR/AP, billing, vendor invoices, reconciliation. Half is order and customer support: answering questions, tracking down order details, and being the person who picks up the phone.

We'd prefer part time, around 25 to 30 hours a week, but we're open to full time for the right person. Pay runs $26 to $32 an hour depending on experience, or prorated for a full time salaried position. Candidates with e-commerce, CRM, or construction industry background will generally land toward the top of that range.

We like people who make their own work easier. If you build a spreadsheet template instead of retyping the same thing forty times, or use AI tools to speed through the tedious stuff, you'll fit right in.

To be clear on scope, this is a hands on execution role. We're not hiring a controller or a CFO, and we're not asking anyone to overhaul our accounting system. We just need someone who runs the books accurately and takes good care of people.

What you'll do

Bookkeeping

• Manage AR/AP across multiple platforms

• Process monthly billing for custom design projects: deposits, payments, expenses, refunds

• Handle payment processing for timber frame kits, including vendor payments

• Keep records clean, current, and reconciled

Customer support

• Respond to customer questions via our CRM and email regarding order status, product questions, shipping, and returns

• Answer incoming calls and route people to the right person

• Take on more day to day support as you get up to speed, with room to grow into a larger support role over time

Order and inventory support

• Keep pricing accurate between our accounting system and website

• Coordinate restocking and returns with vendors

Documentation

• Create simple how to guides as you go, so knowledge doesn't just live in one person's head

What you'll bring

• At least 2 years of bookkeeping experience with AR/AP, and a track record of accuracy

• Real customer service skills. You write clearly and warmly, and you're comfortable on the phone

• Solid command of accounting software and spreadsheets, and no fear of new tools

• Follow through. You manage your own work and close loops without being chased

• A positive, collaborative attitude

Bonus points for e-commerce experience, CRM experience, comfort with AI tools, or a background in timber framing or construction.

Why join us

Fully remote with flexible scheduling (expect hours similar to your supervisor's for the first 3 to 6 months while you're getting up to speed). Competitive pay with a yearly bonus tied to company revenue. Full time employees receive a healthcare stipend, workspace stipend, and 401(k) with a 3% match. 20 days PTO (prorated for part time) plus Christmas and Thanksgiving. Small team, high standards, real respect for good work.

Timber Frame HQ is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We're happy to provide reasonable accommodations during the hiring process for applicants who need them.

Ready to apply?

Apply here, or email info@timberframehq.com with the subject line "Bookkeeper & Customer Support Specialist."

Please include:

• Resume with three professional references

• A cover letter covering your bookkeeping background, why this role interests you, and how you've handled a tough customer situation

• A LinkedIn profile or website link, if available