People Operations Apprentice

About HighLevel

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs, and SMBs the infrastructure to build, automate, and scale.

• Supports SMBs across 150+ countries.

• Businesses on HighLevel have generated $7B+ in ecosystem value.

• Powers 4B+ API hits and 2.5B+ message events daily.

• Built on 250+ microservices, supporting 1M+ domain names.

Our People

• 2,000+ team members across 10+ countries.

• Remote-first, global organization built for speed and ownership.

• Values: initiative, clarity, execution, innovation, and people-first culture.

Our Impact

• Every month: 1.5B messages, 200M leads, 20M conversations.

• Supporting over 1M businesses worldwide.

• Driving independence, opportunity, and measurable impact.

About the Role

We are looking for a motivated and detail-oriented People Operations Apprentice to join our People Operations team.

This role provides hands-on exposure to:

• Employee experience.

• Compliance.

• HR systems.

• Benefits administration.

• Employee lifecycle activities.

You’ll work closely with the People Operations team and cross-functional stakeholders while developing practical skills in HR operations, data management, reporting, and employee support.

Programme Details

• Work Type: Apprenticeship

• Department: People → People Operations

• Duration: 6 months

• Monthly Stipend: 35,000 INR

• Location: Remote – India

• Start Date: September 2026

Responsibilities

Employee Experience & Communication

• Draft employee communications, policy updates, reminders, and announcements.

• Analyze recurring helpdesk queries and improve FAQs/self-service resources.

• Support scheduling and coordination of employee webinars.

Analytics & Reporting

• Analyze helpdesk metrics (ticket volumes, categories, SLA performance).

• Track onboarding, offboarding, leave, and attendance metrics.

• Prepare ad hoc reports, dashboards, and data insights.

Compliance & Employee Lifecycle Support

• Maintain employee records and validate mandatory documentation.

• Audit onboarding/offboarding activities and ensure timely completion.

• Support recurring compliance and validation activities.

Process Documentation & Knowledge Management

• Create and maintain guides, checklists, FAQs, and process documentation.

• Keep knowledge repositories organized and updated.

• Identify opportunities to simplify and standardize processes.

HR Operations & Data Management

• Support employee benefits renewal and related activities.

• Assist with HR data clean-up, validation, and reconciliation across Darwinbox and other HR systems.

• Validate employee information (bank account, payroll data).

• Support People Operations projects and process improvements.

Coordination & Administrative Support

• Maintain trackers and follow up on action items.

• Coordinate with Payroll, IT, and other teams.

• Provide day-to-day operational and administrative support.

Requirements

• Bachelor’s degree.

• Strong attention to detail and accuracy.

• Good written and verbal communication skills.

• Comfort working with data, spreadsheets, and reports.

• Strong organizational and follow-up skills.

• Ability to handle confidential information with discretion.

• Willingness to learn and take ownership.

• Ability to collaborate effectively with multiple teams.

• Interest in building a career in HR/People Operations.

• Basic proficiency in Excel/Google Sheets is an advantage.

HighLevel India Apprenticeship Policy

This Apprenticeship Policy complies with:

• Apprentices Act, 1961 (as amended).

• Apprenticeship Rules, 1992.

• NEEM Guidelines (if applicable).

• National Apprenticeship Promotion Scheme (NAPS) Guidelines.