B2B Web Analytics Lead

Company Overview

ID.me simplifies how people securely prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.

The COVID-19 pandemic accelerated digital migration for many critical services. Those services require a trusted identity to safeguard against fraud and help ensure people are who they claim to be. With ID.me, login and identity credentials move with people, which can reduce the time and frustration of having to verify at multiple sites and set up multiple passwords.

ID.me is a credential service provider compliant with federal standards for digital identity verification. 

In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand access and inclusion for all people. The company offers multiple pathways to verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

Role Overview

We are looking for an experienced Web Analytics Lead to support our Sales Led Growth team at ID.me. This role sits within our Revenue Operations function in our CRO organization.  As the lead web analyst, you will dig deep into website behavior patterns using GA4, BigQuery, Snowflake and Tableau to understand and optimize business results and the B2B and B2G user experience. To succeed in this role, you must be a strategic, analytical thinker, results and detail oriented, and possess the know-how to help optimize B2B and B2G business performance. You must be a self-starter, have demonstrated ability to influence decision makers with data, be comfortable with change and have a desire to learn new tools and analytics techniques. 

Responsibilities

• Proactively identify opportunities for segmentation and site analysis

• Manage measurement design, set up, and evaluation of A/B and multivariate testing

• Use experimental design to optimize website and marketing activities as well as new Sales Led Growth initiatives

• Analyze web traffic and site behavior using Google Analytics, BigQuery, Snowflake and Tableau to derive customer and business insights to support business decisions and deliver on the improved website experience

• Deep dive on customer journeys to extract insights on how the website and content is performing

• Maintain and support web data integrity

• Coordinate tagging for new site content and functionality, tracking parameter implementations

• Analyze and structure data in a way that tells a story, communicate findings to cross-functional partners, and recommend the best next steps

• Produce reports in GA and Tableau that are accurate, intuitive, actionable, and ensure reports are distributed on a timely basis

• Perform ad hoc analysis to answer strategic business questions

• Identify opportunities to teach stakeholders basic analytics to educate and empower users

Qualifications

• 3+ years of website analytics experience in a B2B or B2G high-tech company

• Experience with Google Analytics, BigQuery, Snowflake and Tableau

• Experience with data manipulation and analysis tools (SQL, Python, R or similar languages)

• Experience calculating test results of A/B Split and Multivariate tests, coming up with hypotheses, and reviewing test charters (ie. critiquing test hypothesis and ensuring methodological rigor and proper configuration)

• Advanced Excel and PowerPoint skills

Note that candidates must be located in the continental U.S.

ID.me Covid Vaccination Requirement

ID.me has a mandatory vaccination requirement where not prohibited by applicable federal or state law.

All current and future employees are required to receive their COVID-19 vaccinations, unless a reasonable accommodation is approved. Employees not in compliance with this policy will be placed on leave and will be terminated if no valid reason for not getting the COVID-19 vaccine is provided.  

Purpose: In accordance with ID.me's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Reasonable Accommodation: Current and future employees in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed Request for Accommodation form to the human resources department to begin the interactive accommodation process as soon as possible after vaccination deadlines have been announced (September 13th) and an offer of employment has been made. Accommodations will be granted where they do not cause ID.me undue hardship or pose a direct threat to the health and safety of others.

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates. 

ID.me Core Values: Don't be a jerk. Always compete. Ask questions like a 5-year old. Inspire people with your passion. Make something better every day. Treat each customer like your favorite family member. Own your mistakes so you can learn from them. Details are everything. Communicate like a scientist. Be truthful (even when it's hard). Reflect ID.me's values in your actions. Act like an owner.

ID.me Career Site & Culture Deck: https://www.id.me/careers

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. 

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.