Clinical Strategy and Operations Manager

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.

The ideal candidate has a passion for process, for cross-team collaboration, and is very detail oriented. You should be able to identify potential roadblocks, and proactively work to mitigate challenges by looping in the right SMEs and operational owners. You should be able to creatively problem solve, and also be a connection point between many different clinical services. You should be comfortable taking ownership of a complex problem and have a desire to proactively collaborate with leadership. You will develop a deep understanding of how our business operates, and identify ways we can improve. This role is an individual contributor.

Adding horsepower to the strategy and operations of our clinical teams. Supporting new program development, service line transformation, and broad project management.

Responsibilities

• Manage cross-functional projects: Develop detailed project plans, including timelines and resource allocation. Identify project milestones and KPIs. Assign tasks and responsibilities to team members. Ensure alignment between stakeholders and project objectives. Own experiments, reporting and miscellaneous tasks that fall out of the scope of other program leaders.

• Anticipate program risks and build mitigation plans: Develop and implement risk mitigation strategies. Identify potential risks and assess their impact on the project

• Coordinate with cross-functional stakeholders: Regularly report on status to stakeholders, be the primary POC for other organizations needing clinical input

• Lead change management across the clinical organization: Lead the implementation strategy and operations implementation of large operational changes across the clinical services. 

• Example projects:

• Manage OKR process and ensure we’re reporting on them quarterly

• Project manage new service launches by ensuring all work streams are being completed in a timely manner, and we’re anticipating blocks

• Lead the operational transition of our navigation team to a new EHR

• Own change management for the clinical service lines. Be the right hand of our clinical leaders as they implement change in their organizations while they also manage the day to day of the team (e.g., implementing attendance policies, or improve the ways we educate and up-skill our team) 

• Be the project owner for smaller cross-clinical projects (e.g, testing out enrollment tactics in our new programs, reviewing clinical NPS surveys and leading the next steps, identifying KPIs for each team, etc.)

Required Qualifications:

• At least 5 years experience in a fast-growing business managing cross-functional projects

• Healthcare experience preferred

• Bachelor’s degree required

• Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment

• Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment

• Excellent oral and written communications skills

• Excellent interpersonal and problem-solving skills

• Comfort with data analysis (Looker preferred)

• Proficiency with AI productivity tools (e.g., ChatGPT) to enhance efficiency, streamline workflows, and accelerate deliverables

Physical/Cognitive Requirements:

• Ability to remain seated in a stationary position for prolonged periods.

• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.

• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.

• Ability to interact with leadership, employees, and members in an appropriate manner.

• Occasional travel required

$94,070 - $171,197 a year

Zone A $94,070  - $131,690 + equity + benefits

Zone B $103,477 - $144,859 + equity + benefits

Zone C $112,884 -  $158,028 + equity + benefits

Zone D $122,291 - $171,197 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.