UX Research

About Us

At iVisa we believe that traveling should be simple. That’s why over 1.2 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

Why iVisa?

• Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.

• Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.

• Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.

• Training Allowance: Access an outstanding learning platform to facilitate your professional growth.

• Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.

• Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.

• Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.

• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.

As a UX Research, you'll be responsible for:

• Developing and executing comprehensive user research strategies in alignment with product development goals and timelines.

• Collaborating with cross-functional teams, including product managers, designers, and data analysts, to identify research objectives and priorities.

• Planning, designing, and conducting a wide range of user research activities, including desk research (benchmarking), usability testing, contextual inquiries, workshops, surveys, and interviews.

• Recruiting and managing participants for research studies, ensuring diverse and representative samples.

• Employing both qualitative and quantitative research methods to gather meaningful insights.

• Analyzing research data and synthesizing findings into actionable insights and recommendations that other teams can use.

• Creating personas, user journey maps, and user flows to visualize user behavior and pain points.

• Identifying usability issues and proposing design solutions based on research outcomes.

• Presenting research findings and insights to cross-functional teams, executives, and stakeholders in a clear and compelling manner.

• Collaborating closely with product designers and developers to integrate user feedback into product iterations.

• Ensuring that user feedback is consistently incorporated into design decisions and product improvements.

What will make us choose you?

• A minimum of 3 years of experience in UX research, with a proven track record of leading research initiatives.

• Proficiency in various research tools and software, such as usability testing platforms, survey tools, and data analysis tools.

• Strong analytical and problem-solving skills, with the ability to translate research findings into actionable recommendations.

• Fluent and comfortable in English, capable of conducting research and user interviews in English.

• Excellent communication and presentation skills.

• Knowledge of accessibility and inclusive design principles is desirable.

• Any relevant UX research certifications are a plus.

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.