Positive Impact Executive

Jacada is seeking a Positive Impact Executive to support the continued development and embedding of our Positive Impact strategy across the business.

Reporting to the Head of Positive Impact, this role will combine operational coordination, supplier engagement, product alignment and internal communication to ensure that our Positive Impact Strategy is consistently delivered, measured and strengthened across both our team and our global portfolio.

This is a hands-on, cross-functional role suited to someone organised, proactive and passionate about Positive Impact Tourism.

What you’ll be doing

Supporting the ongoing development of the Positive Impact Collection by working alongside the Head of Positive Impact, the Marketing team and Product Managers to liaise with DMCs and hotel partners, gathering required documentation and marketing materials and following up on impact-related information.

Ensuring Positive Impact tags and information are added to our booking platform, maintaining integrity across itineraries and internal systems.

Drafting and sending clear communications relating to Positive Impact initiatives, both internally and externally.

Supporting the tracking of timelines and project milestones across impact initiatives, maintaining up-to-date records and ensuring follow-ups are actioned.

Assisting the Head of Positive Impact in gathering information for award applications, PR and media requests, and information needed to contribute to the annual impact report.

Collecting and organising additional impact data from preexisting Positive Impact Collection hotels, including land conserved, people supported, conservation partnerships and community initiatives, allowing us to better verify and highlight benefits and impact.

Supporting the Head of Positive Impact in data gathering for our annual carbon emissions measurement

Coordinating impact updates from Jacada’s philanthropic partners such as Female Guides Project, gathering progress reports, imagery and key data points to support guest communications and marketing campaigns (including updates on the Jacada Impact Fund).

Gathering feedback from internal teams to identify gaps in understanding or implementation of Positive Impact projects and initiatives.

Monitoring our Positive Impact flag system to flag risks or inconsistencies, and ensuring follow-up actions are tracked to completion.

Working collaboratively across all internal departments to ensure Positive Impact is embedded within everyday decision-making and guest experience.

What you’re like

• Highly organised and confident managing multiple moving parts.

• Comfortable following up with suppliers and external partners and able to hold (sometimes challenging) conversations clearly and professionally.

• Detail-oriented, particularly when working with data, documentation and reporting.

• A clear written communicator who can draft structured emails and partner updates.

• Curious about sustainability and positive impact tourism, and motivated by making a tangible difference.

• Confident working cross-functionally and building positive working relationships.

• Proactive and solution-focused, with the ability to spot gaps and suggest improvements.

• Calm under pressure and able to prioritise effectively.

Desirable

• Experience within travel and tourism or hospitality.

• Familiarity with sustainability frameworks.

• Experience working with international suppliers or DMC partners.

• Confidence using project management systems (such as Notion)

Why this role matters

As Jacada continues to scale its Positive Impact ambitions, this role ensures that our Strategy is actively maintained through accurate data, consistent supplier engagement and clear internal coordination.

By maintaining systems, supporting reporting and coordinating updates across teams and partners, the Positive Impact Executive will help turn strategy into action, protecting the integrity of our work and enabling us to communicate impact with confidence.

Interview Process

1st Stage: Introduction phone call with the Recruitment and People Coordinator

Task Stage: Virtual interview with the Head of Positive Impact and our Founder

Reports to: Head of Positive Impact

Working Location: This role is a remote-first role (please note that we are only considering candidates based in South East Asia, South Asia, and Africa)

Working Hours: While this is a remote-first role, we require core availability during our standard hours of 10:00 am – 1:00 pm GMT.

Salary: Dependent on location