Business Operations Lead

⚡️Who we are

We help consumers shop smarter. Our ambition is to revolutionize the way people shop, empowering them to find what they need, make informed purchasing decisions, and save money.

Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.

As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.

Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features: cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.

After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.

It’s still day 1; come build the future of shopping with us!

This position is remote-friendly.

🛠️ Our BizOps team

The Business Operations team is at the core of Joko’s success: it builds the technology enabling an optimized way of operating.

Composed of both Software Engineers and Project/Product Managers, we support all teams in strengthening and automating their processes.

We analyze inefficiencies and lack of sophistication in the organization and decide on the right technical solution to help improve it. Saas benchmarking and implementation, no/low code hacks or full-fledged software development, we take full advantage of the world latest technologies to build a lean and optimized company.

🎯 What you will do

As Business Operations Lead, you will report to Quentin, our COO, in charge of the Operations department. Your main mission will be to shape the future of how Joko operates, working toward high automation levels, seamless team collaboration, and robust internal tooling.

You will:

• Manage and develop a team of rockstars, composed of both Product/Project manager and Software Engineers;

• Actively participate in building the future of our BizOps team by attracting and hiring new talents;

• Oversea all our BizOps ceremonies from quarterly OKRs to bi-weekly sprints;

• Guide our Software Engineers to craft and implement a visionary roadmap for developing our internal tooling stack;

• Mentor Product/Project Managers through ambitious projects involving SaaS implementation or the transformation of processes;

• As one of our key team leads, participate in building our Joko culture and serve as the primary POC for BizOps within the company.

👀 Who we're looking for

• Experience: You have at least 5y of experience, with at least an experience in Product, Operations, or Software Engineering. You have already managed a team in your previous experiences.

• Product mindset: You are comfortable in a technical environment and like technology. You are always curious to understand how things work and how to build the best solutions to solve complex problems. You know that exploring a problem is often the hardest part of product development, and are wary of jumping too fast to the solution. You believe in sprint organization and efficient internal organization.

• Management: you already had a successful experience as a manager. You can deal with a large reporting line and lead a team of diverse talented profiles. You are demanding. You strive to help your team members grow and act as a real coach for them.

• Autonomy: You are fully autonomous and able to manage complex projects from A to Z.

• Stakeholder management and communication: You have strong written and verbal communication skills, and you can explain something complex with simple words. You’re not afraid to expose and defend your decisions with demanding stakeholders.

• Mindset: You have an entrepreneurial mindset, you like challenges, you like getting hands-on and you want to know more about how a tech start-up company works.

• Attention to details: You know that the devil is in the details, and you have a talent for spotting flaws where there are.

• Languages: You are fluent in written and spoken English, as we are expanding internationally. Mastering French is not required.

💎 Our perks

We believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to:

• Flexible remote: If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.

• Work from anywhere: Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world.

On top of that, we offer many perks such as:

• a budget for remote work equipment

• a ClassPass subscription for you to stay in shape wherever you are

• premium health insurance (Alan Blue in France)

• a Swile card for your meals, if you are based in France

• frequent team events and in-person gatherings every quarter!

• and so much more, see here ⏪

🤝 Our hiring process

• 20-min call with the Hiring Manager

• 45-min personality interview with two team members

• A case study followed by a 45-min debrief with team members / For Tech positions: live tests with team members

• 45-min Founders interview

• Reference calls

You might also be invited to meet other team members at the office for a coffee or a drink!