Account Manager

Why Join Kognity

• Work on problems that matter – Your work directly influences the lives of teachers and students in over 140 countries. The scale is global, and the outcomes are tangible.

• High ownership, high expectations – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter.

• A fast-moving, high-performing team – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast.

• Continuous growth is the baseline – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here.

What You'll Do

• Own a global school portfolio with genuine autonomy to shape how high-volume account management works at scale.

• Use AI and automation as central tools in the role, creating visible impact beyond your own work.

• Travel across the world, building direct relationships with customers beyond email and calls.

• Own a portfolio of 150-300 school accounts in the €2-6K segment, running proactive check-ins and acting on customer health signals to drive retention.

• Identify and implement AI and automation workflows to reduce manual effort in account management operations and share best practices with the wider team.

• Work within our evolving AI-native CRM system to flag risk early, log touchpoints ahead of renewal windows, and prioritize accounts by risk based on portfolio data and health signals.

• Support the Customer Success and Customer Engagement teams to ensure account managers own relationships with school leadership while ground-level teachers are supported through dedicated resources.

What We're Looking For

• Prior experience in a SaaS account management or customer success role, with a demonstrated understanding of what good renewal and retention motion looks like in practice.

• Proactivity and ownership mentality, with the ability to thrive in ambiguity and work effectively within systems that are still evolving.

• Genuine curiosity about AI tools and automation, with evidence of having independently explored or used these technologies.

• Comfort working in a data-informed way, reading CRM signals, drawing conclusions from portfolio data, and making prioritisation decisions based on risk.

Our Values

• We take ownership

• We obsess over customers

• We make every week count

• We are transparent

• We show up with heart

Benefits

• Work remotely within Sweden

• ITP Pension Plan with Nordnet

• Yearly budget of 5,000 SEK to spend on health-related services

• 30 days of paid vacation every year

• Full pay sick leave starting on day 1

How We Hire

Our hiring process is all about you. Show us your skills, tackle real-world challenges, and get a real feel for life at Kognity. Expect case studies, honest conversations, and plenty of chances to shine.

• Discovery call with a Recruiter

• Hiring manager discussion

• Case study

• Values discussion

• Leadership talk

Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion. We’re committed to building a diverse, inclusive team and welcome people of all backgrounds, experiences, perspectives, and abilities.