Sales Operations Manager

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU), as of March 31, 2024,  across more than 150 countries. 

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family). 

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US and Canada) regardless of any specified location above. 

About The Team

Life360 Devices division is actively recruiting for Sales Operations Manager to help manage our retailers. The Sales Operations Manager will be a part of the Devices business unit. At our core, we are a passionate team of individuals who share a love for hardware and retail. We take great pride in our brand and the products we offer, constantly striving to deliver the best to our customers. As much as we value our products, we also value the relationships we build with our retail partners. Collaborating with them allows us to effectively share our brand's story with a wider audience, showcasing our passion and dedication to our craft. We are always excited to work with our retail partners to further elevate and promote our brand.

 About the Job

As a key member within the Sales Operations team, you will play a crucial role in driving our sales and operations success. You will be the customers’ first contact into Life360’s Devices organization. You will be responsible for optimizing existing processes and systems to best enable sales activities and support customers. You will partner closely with the sales teams and operations teams to identify areas of improvement and implement strategies to improve efficiency and productivity. You will play a vital role in analyzing key metrics, reviewing retailer performance, and providing valuable insights and recommendations that help achieve retailer goals. 

For candidates based in the US, the salary range for this position is $115,000 to $160,000 USD. For candidates based out of Canada, the salary range for this position is $125,000 to $150,000 CAD. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Drive and manage adoption of sales processes and data integrity

• Communicate with customers to ensure that sales enablement needs are met to drive sales

• Partner with Sales to monitor pipeline forecasting hygiene and for revenue attainment and reporting

• Oversee specific sales channels and support all operational activities required to enable sales

• Coordinate with Fulfillment Operations and Supply Chain to efficiently manage inventory and its impact on sales, forecasting, allocation processes and procedures

• Identify operational inefficiencies (people, process, planning) among Sales Operations, Fulfillment Operations, and Supply Chain Operations, suggest improvements for operational excellence

• Establish and monitor key performance indicators to track customer performance

• Prepare, review, and/or analyze business reports, and use information to identify operational improvements

What We’re Looking For

• Bachelor’s degree or equivalent

• Proven track record growing retail business in CE industry with 5+ years of experience

• Partner with cross-functional teams throughout the organization to ensure best-in-class customer satisfaction

• Strong analytical and problem-solving skills, with a proven ability to use data to drive decision-making.

• Results oriented, Analytical, Organized, Courageous

• Self-starter who can both develop a plan and execute with success

• Entrepreneurial, adaptive, and creative problem solver

• Strong knowledge of business processes

• Outstanding organization and leadership skills

• Excellent communication and interpersonal skills, with a strong ability to work collaboratively.

• Excellent Excel skills

• Ability to work and collaborate remotely with US/California HQ

Our Benefits

• Competitive pay and benefits

• Medical, dental, vision, life and disability insurance plans (100% paid for US employees). We offer supplemental plans for medical and dental for Canadian employees

• 401(k) plan with company matching program in the US and RRSP with DPSP plan for Canadian employees

• Employee Assistance Program (EAP) for mental wellness.

• Flexible PTO and 12 company wide days off throughout the year

• Learning & Development programs

• Equipment, tools, and reimbursement support for a productive remote environment

• Free Life360 Platinum Membership for your preferred circle

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person - We have a team of high integrity people you can trust. 

• Be Direct With Respect - We communicate directly, even when it’s hard.

• Members Before Metrics - We focus on building an exceptional experience for families. 

• High Intensity High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

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