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Customer Service Representative - Remote

We are seeking a Customer Service agent who is responsible for being the ā€œfaceā€ of Local Splash. This job entails answering inbound calls and proactively assisting clients with all account matters i.e. orders, errors, account questions, billing, cancellations, and other queries. This individual acts as a liaison between Local Splash and our clients.

This is a full-time, 100% remote opportunity. Monday - Friday from 7am - 4pm (PST)

Responsibilities and Duties:

  • Provide support to client incoming & outgoing phone calls & emails

  • Respond to client voice messages & emails

  • Account Updates

  • Data Entry

  • Daily Operations

  • Proactive Support with Client Calls

  • Track Metrics & Data

  • Issue Identification and Escalation

Desired Skills:

  • Excellent communication - in English

  • Advanced computer and multi-tasking ability

  • Excellent English writing skills and attention to detail

  • Experience working in a remote environment

Preferred Skills:

  • Google Ads Certified

  • Advanced knowledge of local SEO

  • Background in Quality Control

  • Basic knowledge of Google Docs and Spreadsheets

  • Google Ads knowledge/background

  • Excellent communication skills - in Spanish

Requirements:

  • Type 30-50 WPM

  • Sales experience/ability

  • Excellent communication skills

  • Advanced computer skills

  • Customer support skills

  • Advanced knowledge of Excel

  • Attendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate manner

  • High School Diploma (or GED or High School Equivalence Certificate)

Local Splash is an equal opportunity employer. We embrace diversity and we are committed to creating a versatile and fun environment for all employees

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