Remote Customer Success/Onboarding Specialist (LATAM, $20/hr)

About Us:

At Loop Support, we specialize in connecting businesses with exceptional customer success specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

Responsibilities:

• Engage new customers via phone, email, and text to guide them through onboarding and account activation.

• Educate customers on product benefits, including cost-saving features and ways to maximize value.

• Assist with account setup, resolving common setup issues such as PIN entry and initial login.

• Provide consultative support to ensure customers understand how the product meets their business needs.

• Monitor customer progress and send reminders to encourage first-time use.

• Collaborate with internal teams to escalate issues and improve onboarding processes.

• Maintain a positive and proactive approach in all customer interactions.

Qualifications:

• Experience working closely with customers in account management, customer success, onboarding, or similar capacity (Required)

• Excellent written and verbal communication skills in English and Spanish. (Required)

• Based in LATAM (Required

• Stable internet connection and a reliable computer setup. (Required)

• Ability to work independently in a distraction-free home office.

• A positive and professional attitude with a customer-first mindset.

• Strong problem-solving skills and ability to think on your feet.