Mango Live Generalist Administrator

Mango Languages is seeking a Generalist Administrator to join our Mango Live team. The Generalist Admin will be responsible for assisting the other Mango Live Admins with various tasks including, on- and off-boarding of coaches and students, maintaining coach schedules, course set-up, document and folder maintenance, quality assurance, and recruiting. The ideal candidate is a self-starter, has excellent organization and spreadsheet skills and a keen attention to details. 

Job Duties & Responsibilities

• Maintain documentation related to on- and offboarding of coaches and students, coach schedules’, student roster, attendance sheets, assessment tracker, and coach and student folders

• Assist with onboarding by granting new coaches access to all relevant platforms and ensuring that they are able to access everything they need during the onboarding and orientation phase

• Set up new courses by creating folders with accurate links and materials on all relevant platforms, such as Skillo, Google Drive, etc., and share those folders with coaches and students

• Share QA scores and peer observations with coaches 

• Escalate any QA issues or red flags to the Training & Development Admin

• Manage the candidate pre-screening process by reviewing incoming candidates on Lever, categorizing and tagging them according to need and suitability, corresponding with candidates regarding missing materials, tracking promising candidates, handling inquiries from candidates, conducting brief video screenings of suitable candidates, scheduling interviews, creating candidate folders, and notifying Account Managers of their candidate pipeline

• Organize monthly Conversation Clubs, eg., create materials, contact coaches, coordinate dates, and manage host changes on zoom

• Assist with scheduling as needed

• Manage the substitutions process, eg., receive requests for substitutions, find substitute coaches when necessary, share the relevant information (folders, links, etc.) with substituting coach and maintain the substitution record 

• Create the monthly vendor newsletter by starting a draft, coordinating with coaches for participation, finding articles or other relevant information to include, setting the layout of the newsletter, updating the recipient list, and sharing the newsletter with the intended audience

• Meet and regularly communicate with Mango Live Admin Team members in order to coordinate regarding client, coach, and student needs as well as overall program success

Requirements

• Mastery of spreadsheets, Google Suite preferred

• 1-2 years of experience in administrative work

• Advanced proficiency in English (C1 and above)

• Ability to work independently and as part of a team

• Reliable internet connection

• Excellent written and verbal communication skills

Key Characteristics

• Flexible schedule

• Ability to adapt to changing priorities

• Critical thinking

• Positive view of giving and receive feedback

• Ability to work under pressure

• Proven track record of consistently meeting deadlines

• Strong problem solving skills

How to apply

• Submit a resume and cover letter outlining your experience and qualifications as they relate to the job description.

• IMPORTANT: (We will not review your application if we do not receive this!)

• Please submit an introduction video (Max: 2 minutes) in English to (kimberly.cortes@mangolanguages.com). Tell us about yourself and why you are interested in working as a Generalist Administrator for Mango Live.

Mango was founded to empower deeper human connections through language. We believe that language is an adventure; a journey to be embarked on by those of a bold and curious spirit, and a passion to connect more deeply with their global friends. Our award-winning language-learning system is powered by proven methodologies and world-class learning content. Available on mobile, tablet, and web-based platforms, our software is designed to establish retention and rapidly build conversation skills through smart, adaptive technology. At Mango we maintain a drug-free workplace. We are committed to providing a safe and healthy work environment for all employees and ensuring compliance with applicable laws and regulations.