Mango Live Generalist Administrator
Mango Languages is seeking a Generalist Administrator to join our Mango Live team. The Generalist Admin will be responsible for assisting the other Mango Live Admins with various tasks including, on- and off-boarding of coaches and students, maintaining coach schedules, course set-up, document and folder maintenance, quality assurance, and recruiting. The ideal candidate is a self-starter, has excellent organization and spreadsheet skills and a keen attention to details.
Job Duties & Responsibilities
Maintain documentation related to on- and offboarding of coaches and students, coach schedules’, student roster, attendance sheets, assessment tracker, and coach and student folders
Assist with onboarding by granting new coaches access to all relevant platforms and ensuring that they are able to access everything they need during the onboarding and orientation phase
Set up new courses by creating folders with accurate links and materials on all relevant platforms, such as Skillo, Google Drive, etc., and share those folders with coaches and students
Share QA scores and peer observations with coaches
Escalate any QA issues or red flags to the Training & Development Admin
Manage the candidate pre-screening process by reviewing incoming candidates on Lever, categorizing and tagging them according to need and suitability, corresponding with candidates regarding missing materials, tracking promising candidates, handling inquiries from candidates, conducting brief video screenings of suitable candidates, scheduling interviews, creating candidate folders, and notifying Account Managers of their candidate pipeline
Organize monthly Conversation Clubs, eg., create materials, contact coaches, coordinate dates, and manage host changes on zoom
Assist with scheduling as needed
Manage the substitutions process, eg., receive requests for substitutions, find substitute coaches when necessary, share the relevant information (folders, links, etc.) with substituting coach and maintain the substitution record
Create the monthly vendor newsletter by starting a draft, coordinating with coaches for participation, finding articles or other relevant information to include, setting the layout of the newsletter, updating the recipient list, and sharing the newsletter with the intended audience
Meet and regularly communicate with Mango Live Admin Team members in order to coordinate regarding client, coach, and student needs as well as overall program success
Mastery of spreadsheets, Google Suite preferred
1-2 years of experience in administrative work
Advanced proficiency in English (C1 and above)
Ability to work independently and as part of a team
Reliable internet connection
Excellent written and verbal communication skills
Ability to adapt to changing priorities
Positive view of giving and receive feedback
Ability to work under pressure
Proven track record of consistently meeting deadlines
Strong problem solving skills
How to apply
Submit a resume and cover letter outlining your experience and qualifications as they relate to the job description.
IMPORTANT: (We will not review your application if we do not receive this!)
Please submit an introduction video (Max: 2 minutes) in English to (firstname.lastname@example.org). Tell us about yourself and why you are interested in working as a Generalist Administrator for Mango Live.
Mango was founded to empower deeper human connections through language. We believe that language is an adventure; a journey to be embarked on by those of a bold and curious spirit, and a passion to connect more deeply with their global friends. Our award-winning language-learning system is powered by proven methodologies and world-class learning content. Available on mobile, tablet, and web-based platforms, our software is designed to establish retention and rapidly build conversation skills through smart, adaptive technology. At Mango we maintain a drug-free workplace. We are committed to providing a safe and healthy work environment for all employees and ensuring compliance with applicable laws and regulations.
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