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Customer Support Specialist

About Us

At McKinney-Vento.org, we are dedicated to empowering school districts and their liaisons with the tools and resources they need to support students experiencing homelessness. We’re looking for a detail-oriented and proactive Customer Support Specialist to join our team and ensure seamless client experiences.

Position Overview

The Customer Support Specialist will play a crucial role in maintaining client satisfaction by managing support tickets, troubleshooting technical issues, and providing back-end administrative assistance to the training success team. This role involves direct client interaction, coordination with operations and development teams, and identifying trends to preempt potential issues.

Key Responsibilities

  • Manage support tickets and respond to client emails, providing timely and effective solutions.

  • Assist clients with technical and troubleshooting needs; escalate issues as needed.

  • Call clients directly when necessary to resolve issues and ensure high client satisfaction.

  • Communicate with the operations and development teams to address and resolve client concerns that require their attention.

  • Monitor and identify trends in support inquiries, notifying operations and development teams of potential red flags.

  • Collaborate with the customer success team to assist in launching clients successfully.

  • Perform back-end administrative tasks, such as setting up new client accounts and configurations.

Requirements

  • Prior experience in customer support or a client-facing role.

  • Multilingual capabilities with Advanced English

  • Excellent problem-solving and communication skills.

  • Ability to manage multiple tasks and prioritize effectively.

  • Comfortable with technical troubleshooting and working with development teams.

  • Strong attention to detail and ability to identify trends and patterns in support data.

  • Familiarity with support ticket systems, CRM tools, and basic project management platforms is a plus.

Why Join Us?

  • Be part of a mission-driven team dedicated to making a difference in students’ lives.

  • Opportunities for professional growth and skill development.

  • Fully-remote, collaborative and supportive work environment.

McKinney-Vento.org asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact McKinney-Vento.org directly.

This job is closed
But you can apply to other open Remote Customer Support jobs