Customer Service Representative (CSR) Remote

About Us

At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes.

We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.

What You’ll Do

• The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share.

• Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision.

• Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users.

• AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions.

✅ You’re a Great Fit If

• Experience: 1–2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!).

• The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature.

• Tech-Fluent: Comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools.

• Clear Communicator: Your writing is professional, warm, and free of typos.

Benefits

• 5 days training provided

🏠 Remote Setup Requirements

• A quiet, dedicated workspace

• High-speed internet (Minimum 50 Mbps down / 10 Mbps up)

• Comfortable using video for team syncs and occasional customer "guided setups"

Why You’ll Love It Here

• 100% Remote: Work from wherever you're most productive

• Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction

• Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management