Sales & Customer Service Person

Location: Remote - Contractor
Compensation: Hourly + Commission
Schedule: Part-time (Select Weekdays, Saturday, and Sunday availability preferred)

About the Role

We're looking for a motivated Sales & Customer Service Contractor to help customers find the right moving company for their local or long-distance move.

This is a consultative, phone-based role that combines inbound and outbound sales with customer support. You'll work with customers who have requested moving quotes, understand their needs, answer questions, and help match them with one of our vetted moving partners. You'll also assist customers who have already booked with general service-related questions to help ensure a smooth moving experience.

This position starts as a part-time contractor role with strong potential to become a full-time, permanent position as our marketplace grows.

Because we're in the pilot phase of building our marketplace, this isn't a traditional sales role. We're looking for someone who enjoys working in a startup environment - someone who is comfortable with ambiguity, takes initiative, and wants to help build the business. In addition to helping customers, and working with our sales lead, you'll have the opportunity to improve sales scripts, workflows, customer communications, and operational processes as we continue to grow.

Responsibilities

• Answer inbound calls from prospective customers.

• Make outbound calls to customers who have requested moving quotes.

• Gather move details and recommend the best moving solution.

• Guide customers through the booking process.

• Follow up with leads by phone, text, and email.

• Assist booked customers with general service-related questions.

• Accurately document customer interactions in our CRM.

• Help improve sales scripts, workflows, and customer communications.

• Meet sales, conversion, and customer satisfaction goals.

Qualifications

• 2+ years of inside sales experience with high inbound and outbound call volume.

• Excellent communication, relationship-building, and objection-handling skills.

• Highly organized and comfortable managing multiple customer conversations and follow-ups.

• Self-motivated, dependable, and results-oriented.

• Comfortable working independently in a fast-paced, evolving environment.

• Experience in the moving, relocation, home services, or marketplace industry is a strong plus.

What We're Looking For

We're looking for someone who enjoys helping people, isn't afraid to pick up the phone, and takes ownership of their work. You should be comfortable making decisions with limited direction, adapting as processes evolve, and contributing ideas that improve how we serve our customers.

If you're excited about joining a growing marketplace where you'll have the opportunity to influence how we sell, support customers, and build our business from the ground up, we'd love to hear from you.