Customer Service Specialist

About Us

No More Chores is an on-demand home cleaning service platform that connects home owners with cleaning professionals in Toronto, Canada.

What makes us different from other cleaning services? We have an unwavering commitment to customer satisfaction and innovative service delivery. Our user-friendly online booking system allows clients to schedule cleanings effortlessly, offering transparent, flat-rate pricing without the constraints of long-term contracts. We prioritize safety and reliability by employing fully insured and background-checked professionals who consistently deliver high-quality results. Our dedication to excellence is reflected in our 100% Happy Clean Guarantee, ensuring every client is delighted with our services.

What We’re Looking For

We are seeking a proactive and organized Customer Service Specialist to join our dynamic team. The ideal candidate will have a passion for customer satisfaction, strong organizational skills, and the ability to manage multiple tasks efficiently.

PLEASE NOTE: This is not an entry-level position. You MUST have at least 1 year of experience working in customer service or as an office admin.

About the Role

As a Customer Service Specialist, you will play a pivotal role in delivering outstanding customer service. You will be the first point of contact for our clients and cleaning professionals, handling inquiries, scheduling services, and supporting daily operational tasks.

What a Typical Week Looks Like

• Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing information about our services and addressing any concerns.

• Scheduling and Coordination: Manage and coordinate cleaning appointments, ensuring optimal scheduling for both clients and cleaning professionals.

• Operational Support: Assist in daily operational tasks, including data entry, updating client records, and maintaining service logs.

• Issue Resolution: Handle customer complaints and service issues, working towards swift and satisfactory resolutions.

• Team Collaboration: Work closely with the operations team to streamline processes and improve service delivery.

• Sales Bookings: Answering sales inquiries, providing quotes and responding to customer questions.

Requirements

Education: High school diploma or equivalent; post-secondary education in business administration or a related field is an asset.

Experience: 

• Prior experience as a Customer Service Representative or Manager, preferably in the service industry.

• Prior experience in Operations Support, preferably in the service industry, is an asset

• Prior experience with inbound/inside sales considered a major asset

Skills:

• Strong phone presence and ability to handle dozens of calls and inquires per day

• Awesome People Skills

• Excellent Internet Connection for seamless virtual phone calls

• Detail-oriented, self-motivated and great at creative problem-solving

• Superior written and verbal communication skills

• Highly skilled at using online technology and communication software

• Fast learner who can think on their feet

• Excellent time management skills

• Strong organizational and multitasking abilities.

• Ability to work independently and as part of a team.

Availability: You need to have availability for shifts between 8AM-6PM EST Monday to Friday and are available to work every Saturday. Please do not apply unless you are available to work Saturdays.

What’s in it for you?

• Excellent compensation package including health benefits and bonuses

• Receive paid vacation, paid sick days, and paid training.

• Know that your personal development, health and wellbeing are essential to us

• Work remotely – be it from home, a coworking space or wherever there’s good Wifi (but you will be on the phone a lot - so quiet space is ideal)

• Direct access to the founder and autonomy in your role.

• Growth opportunities into an operations or management role for the right person.

No More Chores is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.