👋 Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients.

Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with all 400+ employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America.

For more information, visit nordhealth.com.

About the Role

We’re now looking for a Customer Support Specialist to support our growth and join our Norwegian Customer Support team! This is a fixed contract for 1 year.

The purpose of this role is to provide great customer support and improve the user experience for Physica and PsykBase users. You will be responsible for handling customer inquiries via Intercom, creating valuable support content, and collaborating with internal teams to improve our support team.

By resolving customer issues, producing effective support materials, and working closely with other departments, this role will be a key part of upholding high customer support standards, strengthening customer relationships, and contributing to the company's growth and success in the market. 🚀

Your Key Responsibilities

Customer Satisfaction: Providing responsive and helpful support to resolve issues and boost user satisfaction
Continuous Improvement: Analyzing user interactions and feedback to find opportunities for system improvements and optimizations
Customer Service: Respond to inquiries via phone, email, and our built-in messaging system

What Will Help You Be Successful

Ideally, you have already gained some experience from working in a fast-growing, global SaaS company.

In addition, our humble wishlist would be that you:

Have strong Norwegian and English skills (both oral and written) — knowledge of other Scandinavian languages is a plus
Have experience in similar roles — this is an advantage but not a requirement
Are service-oriented with a positive attitude and a “can-do” approach
Work in a structured, independent, and detail-oriented manner
Are a team player who is willing to help out wherever needed
Think creatively and love finding innovative solutions
Have technical flair and thrive in a digital context
Are able to work independently with strong time management and organizational skills

What’s in it for You?

At Nordhealth, we value continuous improvement, diverse teams, and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
Competitive compensation and benefits
A fixed contract for 1 year
Learning and professional growth opportunities
The tools you need, and enjoy using
Frequent company events and talented colleagues from around the world

Nordhealth is a remote-first company and the position is fully remote. We therefore expect you to value ownership and responsibility and thrive in a remote culture.

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Customer Support Specialist